POS Sales Development Representative

Job Title: POS Sales Development Representative

Position Type: Full Time

Working Hours: US Hours

About Pavago:

At Pavago, we are hiring on behalf of one of our clients in the restaurant technology industry. Our client provides a cutting-edge Point-of-Sale (POS) solution designed to help restaurants and bars streamline their operations, manage payments, and grow their business. We’re looking for a results-driven Sales Development Representative (SDR) who can confidently engage restaurant owners and decision-makers, helping them explore how this POS technology can transform their day-to-day operations.

Responsibilities:

Lead Generation & Prospecting

• Conduct 60–100 outbound calls daily to restaurant and bar owners across the U.S.
• Use lead databases, Google Maps, and internal reports (RAR) to identify qualified prospects

Needs Discovery & Qualification

• Identify whether a business is newly established or existing
• Uncover challenges with current POS systems, such as pricing, support, or functionality
• Assess business readiness for a new POS system based on operations and pain points

Appointment Setting

• Secure demo meetings with Sales Engineers by effectively communicating the value of the POS solution
• Book and confirm meetings using Google Calendar, ensuring all key stakeholders attend
• Request one-month credit card processing statements in preparation for demos

CRM Management & Follow-Up

• Record all activities and interactions in the CRM (Less Annoying CRM)
• Keep contact information, call notes, meeting outcomes, and follow-ups up to date

Team Alignment & Communication

• Join daily team Zoom huddles and stay connected via Slack
• Participate in regular coaching sessions to refine pitch strategy and objection handling

What Makes You a Strong Candidate:

• Confident Communicator: You can quickly connect with prospects over the phone, handle objections with professionalism, and clearly articulate the benefits of a POS solution.
• POS or Hospitality Savvy: You understand the restaurant or retail environment—either through direct experience or deep interest—and know the common challenges business owners face with outdated systems.
• Structured & Goal-Oriented: You are process-driven, meet daily and weekly performance targets, and work efficiently in fast-paced environments.
• Digital Tools Proficiency: You’re familiar with using CRMs, Google Workspace, Zoom, Slack, and other communication tools to stay organized and connected.
• Reliable & Detail-Focused: You follow through on commitments, maintain a clean CRM, and never let a good lead slip through the cracks.

Required Experience & Skills:

• 1+ year of experience in outbound sales, cold calling, or appointment setting
• Experience in POS sales or hospitality tech (preferred, not required)
• Excellent phone communication and persuasive speaking skills
• Proficiency with CRMs and online scheduling tools
• Strong attention to detail and time management
• Stable internet connection and quiet work environment

What Does a Typical Day Look Like?

You’ll begin your day by reviewing your assigned lead list and prioritizing your outreach. Your main task will be making outbound calls to restaurant decision-makers to understand their POS needs and set up qualified demo appointments with the Sales Engineer. You’ll document all activities in the CRM, attend team huddles for updates, and continuously improve your outreach strategy with coaching support.

Interview Process:

• Step 1: Initial Phone Call: A brief introduction call to learn about your background and assess initial fit.
• Step 2: Video Interview: A 30-minute virtual interview to evaluate your communication style and relevant experience.
• Step 4: Client Interview: A final interview with our client to ensure alignment and readiness.
• Step 5: Background Check: Reference checks and employment verification.

Ready to Apply?

We’re excited to meet candidates who are passionate about technology and driven to make a difference in the restaurant industry. If you're ready to take the next step in your sales career and contribute to a growing POS technology company, apply now and let’s connect!