Home Health Care Navigator
Skills
- Proven relationship-building and referral marketing skills
- Strong verbal and written communication for liaising with clinicians and referral partners
- Organizational, planning and time-management capabilities
- Comfort working independently in a territory-based, community-facing role
- Ability to make timely, accurate decisions related to patient admissions and transitions
Responsibilities
- Develop and maintain relationships with administrators, physicians, social workers and discharge planners to drive referrals for skilled home health services.
- Assess referral potential, gather required orders/documentation, and coordinate physician signatures to admit patients to Otterbein Home Health.
- Monitor and maintain targeted census levels to meet financial and operational goals.
- Implement and support local marketing plans, distribute promotional materials, and participate in community outreach (Chambers, senior centers, churches, etc.).
- Coordinate with Otterbein team members to ensure smooth patient transitions and communicate anticipated referrals/admissions to staff.
- Identify process improvements and opportunities to simplify referral pathways for community partners.
- Track referral sources and maintain CRM/data records to support targeted marketing and reporting.
Education
- BA/BS preferred
- LPN/RN or social work background preferred (for clinical liaison experience)
Benefits
- Medical, vision, and dental insurance with free virtual doctor visits
- Pet insurance and life insurance
- Employee Assistance Program (EAP)
- 401(k) retirement savings plan with company match
- Paid Time Off (accrues from day one) and paid holidays
- DailyPay access to earned wages
- Tuition reimbursement up to $5,250/year and tuition discounts via partner universities
- Employee-sponsored crisis fund, legal & identity theft protection
- Access to extensive professional development resources and partner discounts
Average salary estimate
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