Lead Technical Account Manager - job 1 of 2
Skills
- 10+ years in technical or service roles within software, telecommunications, contact center or service delivery
- Advanced troubleshooting and root-cause analysis skills
- Deep familiarity with telecommunications, IP telephony and contact center technologies
- Outstanding verbal and written communication and customer-facing skills
- Experience handling enterprise-scale, high-complexity customer accounts
- Strong analytical skills and ability to translate technical issues into business impact
Responsibilities
- Serve as the primary technical point of contact for the largest and most complex customer accounts
- Diagnose and resolve advanced technical issues across telecommunications, contact center, and related domains
- Act as a subject matter expert in multiple technical areas and stay current on industry trends
- Drive product adoption, usage expansion, and long-term customer satisfaction
- Coordinate cross-functional resources (engineering, support, product) to resolve escalations
- Document technical resolutions, best practices, and contribute to process improvements
- Mentor and guide junior TAMs and share knowledge across the team
- Represent customers in product and roadmap discussions and act as a customer reference
Education
- Bachelor’s degree in Computer Science, Engineering or related field preferred
- Or equivalent professional experience in technical account management or service delivery
Benefits
- Competitive compensation and benefits package
- Remote work and flexible work arrangements
- Opportunities for global internal mobility and career growth
- Professional development and training
- Paid time off and standard health, dental, vision, and retirement benefits
Average salary estimate
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