Client Director of Talent and Hospitality Culture

Position: Client Director of Talent and Hospitality Culture

Location: Dallas, TX

Hours: Full Time

Pay Frequency: Weekly – Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package

• Health, Dental & Vision Insurance

• Company-Paid Life Insurance

• 401(k) Savings Plan

• Paid Time Off: Vacation, Holiday, Sick Time

• Employee Assistance Program (EAP)

• Career Growth Opportunities

• Various Employee Perks and Rewards

Job Summary

The Director of Talent and Hospitality Culture reports to the Campus Vice President and is responsible for leading and executing strategies that enhance colleague recruitment, onboarding, and continuous development at NEXDINE Hospitality within the Community. This role ensures full execution of our comprehensive 30-day orientation, cultivates a culture of hospitality excellence, and develops training programs that reinforce our mission of delivering exceptional service through extraordinary people.

Essential Functions and Key Tasks:

Talent Acquisition & Onboarding

• Responsible for developing and executing full-cycle recruitment strategies to attract mission-aligned talent.

• Collaborate with department leaders to forecast hiring needs and source high-performing candidates.

• Ensure all new colleagues experience a structured, welcoming, and brand-aligned onboarding journey.

• Maintain accurate onboarding records and documentation while continuously improving the colleague welcome process.

Orientation and Compliance

• Oversee and ensure full compliance with NEXDINE’s 30-day orientation program across all service areas.

• Collaborate with department managers to track completion of orientation milestones and ensure consistency.

• Collect and evaluate colleague feedback on orientation experience and implement program improvements.

• Support compliance with internal training documentation and onboarding audit requirements.

Training & Culture Development

• Champion the NEXDINE hospitality culture through training, leadership development, and ongoing colleague engagement.

• Design and facilitate hospitality, communication, and service recovery training programs for colleagues at all levels.

• Embed hospitality excellence and service-first mindset into all aspects of the colleague experience.

• Lead colleague recognition and engagement initiatives that strengthen morale and connection to purpose.

Employee Relations

• Provide guidance, coaching, and recommendations to management and employees to support effective problem resolution.

• Conduct and support employee relations investigations, including workplace concerns, disciplinary actions, and working condition issues; document findings appropriately.

Supervisory Responsibility

This position collaborates with and influences onboarding facilitators and department leadership but does not have direct supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.

Work Environment

This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment.

Travel

May be requested to travel less than 10% of work week, and/or nights and weekends.

Required Skills/Abilities

• Strong interpersonal and communication skills

• Hospitality-centered leadership approach

• Strategic problem solving and collaboration

• Training and facilitation experience

• Team development and culture-building expertise

• Proficiency in Microsoft Office Suite and HRIS platforms

• Workday experience preferred

Required Education and Experience

• Bachelor’s degree in Human Resources, Hospitality, Organizational Development, or related field.

• 5+ years of relevant experience in talent development, training, or hospitality operations

• Professional certification in talent development, coaching, or training

• Experience in senior living, healthcare, or hospitality-focused environment