Vice President, Global Benefit Operations, Mobility & Leave Administration

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Global Benefit Operations, Mobility & Leave Administration

Overview:
We are seeking an experienced and visionary Vice President to lead our Global Benefit Operations, Mobility, and Leave Administration functions. This individual will be responsible for designing and executing scalable, compliant, and employee-centric programs that support our global workforce across 80+ countries and jurisdictions.
The ideal candidate will bring deep expertise in global HR operations, strong leadership capabilities, and a passion for continuous improvement and operational excellence.



Role:
Strategic Leadership
• Continue to build, define and drive the global strategy and roadmap for Benefit Operations, Mobility Services, and Leave of Absence programs aligned to enterprise goals.
• Serve as a key advisor to HR and business leadership on trends, risks, and opportunities related to benefit operations, mobility, and employee leave programs.
• Lead organizational change and transformation initiatives that improve the employee experience and operational effectiveness.

Benefits Operations
• Oversee a global Benefits administration team, comprised of employees who manage benefits programs including health, welfare, retirement, and wellness across multiple countries.
• Partner with Total Rewards, Legal, and Compliance teams to ensure programs meet local requirements and company standards.
• Optimize vendor management and service delivery to ensure high levels of accuracy, compliance, and employee satisfaction.

Global Mobility
• Oversee a global Mobility Administration team who support international assignments, cross-border transfers, relocations, and immigration in partnership with Mobility COE.
• Ensure seamless experiences for mobile employees and their families while maintaining compliance with international laws and internal policies.
• Develop and monitor key mobility metrics and reporting to support business decisions and talent strategies.

Leave Administration
• Oversee a leave team who support North America absence programs including parental, medical, personal, and statutory leave types.
• Ensure programs are compliant with state-specific regulations and integrated with internal policies, payroll, and benefits systems.
• Collaborate with internal and external stakeholders to manage complex cases and reduce employee and manager friction.
Team & Operations Leadership
• Lead and develop a high-performing, diverse global team, with clear performance goals, accountability, and career development opportunities.
• Establish and manage a robust control environment across all programs to mitigate operational, legal, and reputational risk.
• Drive operational efficiency through automation, process optimization, and use of data and analytics.


All About You:
• 10+ years of progressive HR operations experience with deep subject matter expertise in global benefits, mobility, and/or leave administration.
• Proven leadership experience managing large-scale, complex, global operations in a multinational organization.
• Strong understanding of regulatory environments across multiple regions (e.g., Americas, EMEA, APAC).
• Demonstrated success leading transformation and building scalable operational frameworks.
• Ability to influence and build strong relationships across all levels of the organization.
• Experience working with global vendors, third-party administrators, and HR technologies (e.g., Workday).
• Excellent communication, analytical, and decision-making skills.
• Bachelor's degree required; advanced degree or certification (e.g., CEBS, GPHR, SHRM-SCP) a plus.

Preferred Attributes:
• Strategic thinker with an operational mindset.
• Empathetic and employee-centric leader.
• Skilled in navigating matrixed organizations.
• Change agent who thrives in a fast-paced, global environment.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges