Sr Human Resources Manager, HR Operations

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Sr Manager of HR Operations to lead our People Services operations and benefits programs as we continue to scale rapidly. The Sr Manager of HR Operations will oversee day-to-day HR service delivery, including HR operations, benefits administration, HR systems administration, compliance, and employee lifecycle processes. The role partners closely with Payroll, Timekeeping, and Recruiting to ensure seamless integration across HR services. This leader will champion leveraging technology, automation, and process improvements/optimizations to enable scalability in a fast-growing organization.

Responsibilities:

• Lead and develop HR operations staff (HR Generalist, HR coordinator, Total Rewards administration, etc.).
• Oversee employee lifecycle activities, including onboarding, offboarding, records management, and compliance.
• Design and manage the company’s benefits programs (health, retirement, wellness, and ancillary benefits).
• Lead vendor relationships, renewals, and plan design.
• Ensure effective administration and employee communication.
• Collaborate with HRBPs and COEs (Performance management, Learning & Development, etc.) to execute HR programs.
• Partner with HR Technology Lead to optimize systems, automate workflows, and strengthen reporting/analytics.
• Standardize and improve HR policies, processes, and service delivery.
• Promote quality and consistency of service delivery by establishing and maintaining documented Standard Operating Procedures.
• Ensure compliance with employment laws and benefits regulations, maintaining audit-ready records.
• Coordinate closely with Payroll, Timekeeping, and Recruiting to align processes and data.
• Identify opportunities to automate and enhance HR and benefits processes to support scale.
• Serve as escalation point for HR operations and benefits issues.

Location: Hybrid in McLean, VA

Education & Credentials

• Bachelor’s degree in HR, Business Administration,  I/O Psychology or related field required.
• Master’s degree or HR certification (SHRM-CP/SCP, PHR/SPHR) preferred.

Professional Experience

• 10+ years of progressive HR experience with at least 5 years in HR operations and total rewards/benefits leadership roles.
• Experience in a fast-growing or scaling organization (IT services, technology, or professional services strongly preferred).
• Experience leading HR operations in an organization with 1,000+ employees is required.
• Proven success in building and optimizing HR operations and benefits programs to support organizational growth.
• Vendor/carrier management experience and open enrollment leadership.
• Cross-functional collaboration with Payroll, Timekeeping, Recruiting, and Finance.

Technical Skills

• Proficiency in HRIS systems (UKG or similar).
• Intermediate Excel and Powerpoint skills.
• Strong HR data analytics and reporting ability.
• Familiarity with automation tools for HR operations and benefits administration.

Leadership & Competencies

• Ability to lead and develop HR operations and benefits teams in a dynamic environment.
• Strong project management and process improvement skills (Lean/Six Sigma/Design Thinking a plus).
• Excellent communication, stakeholder management, and problem-solving skills.
• Balances detail orientation with broader organizational perspective.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].