Strategic Account Manager (Remote - US)

This position is posted by Jobgether on behalf of mPulse. We are currently looking for a Strategic Account Manager in United States.

As a Strategic Account Manager, you will serve as a trusted advisor to key clients, nurturing strong partnerships and ensuring their long-term success. This role combines business acumen with relationship-building, working cross-functionally to deliver solutions that drive value and retention. You'll be responsible for account strategy, revenue growth, and ensuring client satisfaction while navigating evolving needs. This opportunity is ideal for a strategic thinker who thrives in a dynamic, client-focused environment and is passionate about delivering impactful results.

Accountabilities:

• Develop and maintain deep, trusted relationships with key client stakeholders through regular meetings, reviews, and proactive communication.
• Drive account growth by identifying opportunities for upselling, cross-selling, and optimizing underutilized product features.
• Create, execute, and monitor strategic account plans focused on client success, retention, and revenue expansion.
• Serve as the escalation point for client issues, working cross-functionally to resolve concerns and close feedback loops.
• Partner with internal teams to deliver client projects, manage implementations, and ensure contractual commitments are met.
• Track industry trends and client-specific insights to inform strategic recommendations and account direction.
• Maintain accurate reporting and documentation in Salesforce and other tools, including forecasting, proposals, and presentations.
• Support RFP processes and ensure timely contract renewals and change orders.

• Bachelor's degree or equivalent practical experience.
• Proven track record in client success, account management, or strategic partnership roles, preferably in SaaS or digital health.
• Strong communication, negotiation, and problem-solving skills with a focus on client advocacy.
• Ability to work across departments and manage multiple priorities in a fast-paced environment.
• Proficiency in Salesforce and Microsoft Office Suite; familiarity with account planning tools is a plus.
• Demonstrated ability to meet revenue goals, manage renewals, and maintain high customer satisfaction levels.
• Capable of preparing professional reports, proposals, and presentations.
• Comfortable with periodic travel and remote work requirements.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays to support work-life balance.
• Remote-friendly work environment with flexible scheduling.
• Professional development and career growth opportunities.
• Inclusive, mission-driven company culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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