Customer Success Manager
Skills
- Proven experience in customer success or account management
- Strong communication skills for technical or complex products
- Ability to influence stakeholders at all organizational levels
- Track record of exceeding retention quotas
- Comfort with dynamic and ambiguous environments
Responsibilities
- Own the customer experience ensuring engagement, adoption, retention, and growth
- Act as trusted advisor by understanding customer workflows and challenges and applying Antenna’s data solutions
- Identify new use cases for Antenna data to support customer business objectives
- Collaborate with commercial teams to expand customer relationships and track health metrics
- Onboard, guide, and support customers through the full lifecycle and demonstrate strategic value
- Serve as the voice of the customer internally to inform product development and priorities
- Contribute to the evolution of customer success best practices and playbook
Education
- Bachelor’s degree or equivalent experience preferred
Benefits
- Performance-based quarterly bonus
- Company equity participation
- Remote-first work environment
- Opportunity to work closely with senior leadership in an early-stage startup
Average salary estimate
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We’re so excited to announce that Antenna is now 24 Seven! 📣 As a team, we’re thrilled to continue to strengthen our relationship with our candidate and client communities and look forward to what lies ahead as 24 Seven expands in the Minneapolis...
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