Partner Relations Associate

Overview

The Partner Relations Associate serves as a primary point of contact between the company and its corporate partners. This role is responsible for assisting in the management of client relationships, ensuring satisfaction, and facilitating communication between internal teams and external stakeholders. The ideal candidate will possess strong interpersonal skills, an understanding of client needs, and the ability to coordinate cross-functional efforts to deliver exceptional service.

Responsibilities

• Manage new insurance applications and all associated Medicaid Offset paperwork, ensuring accuracy and compliant filing with relevant state offices.
• Perform status reviews for offsets in a timely manner and follow up as needed.
• Provide support for billing inquiries and all other elements of customer service.
• Assist with various aspects of Account Management, including the collection of past due payments, refunds and reconciliations.
• Maintain accurate records of client communications and account activities.
• Prepare reports, presentations and documentation as needed.
• Serve as a liaison for corporate and co-opetition partners.
• Build and maintain a strong relationship with key stakeholders.
• Conduct routine client check-ins.
• Monitor account performance and proactively address issues or concerns.
• Track and report on client satisfaction and feedback.
• Assist in customized solutions.
• Provide insights and feedback on internal teams based upon client interactions.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Associates degree in Business Administration, Communications, Marketing or related field.
• 3+ years of experience with client services or related experience.
• Proficiency in Microsoft Office Suite software and familiarity with individual insurance programs.
• Multilingual capabilities are a plus but not required.
• Displays commitment to upholding strict adherence to all compliance protocols and maintaining the confidentiality of all sensitive information.
• Excellent interpersonal, Organizational, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Displays the ability to adapt quickly to change within the workplace.
• Excellent customer service skills along with strong capabilities to effectively work in a team and independent environment.
• The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.