Senior Customer Success Manager - job 1 of 2
Skills
- Strong relationship-building and interpersonal communication skills.
- Deep understanding of cloud security, computer networking, and internet fundamentals.
- Project management and organizational skills to prioritize and multitask effectively.
- Ability to analyze and use customer data for insights.
- Experience in delivering successful business reviews.
- Customer-centric mindset with high empathy.
Responsibilities
- Manage post-sale lifecycle of Cloudflare's largest enterprise customers ensuring their success and satisfaction.
- Build and maintain strong relationships with customers and internal teams to resolve issues and provide solutions.
- Lead customer retention efforts by demonstrating the value of Cloudflare’s products through regular business reviews.
- Coordinate and execute quarterly business reviews with insights and recommendations aligning customer needs with company solutions.
- Leverage customer data to identify risks and opportunities for growth and retention.
- Collaborate cross-functionally with Product, Engineering, Marketing, and others to address customer business challenges.
- Communicate and escalate customer issues timely to ensure resolution.
- Triage inbound inquiries and identify internal process improvements.
Education
- Bachelor's degree required.
Benefits
- Medical, dental, and vision insurance coverage.
- Flexible spending and commuter spending accounts.
- Fertility and family-forming benefits.
- On-demand mental health support and Employee Assistance Program.
- Global travel medical insurance.
- Short and long term disability insurance.
- Life and accident insurance.
- 401(k) retirement savings plan with company match.
- Employee stock participation plan.
- Flexible paid time off for vacation and sick leave.
- Parental, pregnancy health, medical, and bereavement leave.
Average salary estimate
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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...
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