Customer Success Manager
Skills
- Strong communication and presentation skills
- Critical thinking and problem-solving capabilities
- Ability to communicate effectively with technical and non-technical stakeholders
- Basic project management skills including scheduling and budgeting
- Leadership and team guidance proficiency
Responsibilities
- Lead end-to-end customer onboarding and align on goals
- Guide customers through organizational change and adoption strategies
- Build and maintain strategic relationships with key stakeholders
- Maintain expert knowledge of QuartzBio’s product suite
- Identify and cultivate customer advocacy and success stories
- Proactively identify upsell and cross-sell opportunities
- Own resolution of complex customer issues cross-functionally
- Capture customer feedback to influence product development
- Manage renewal cycles focusing on retention and stakeholder management
- Monitor and report key success metrics through business reviews
- Provide expertise and guidance to team members
- Lead complex projects and contribute to strategy development
- Continuously improve technical skills and meet project budgets and schedules
Education
- Bachelor’s degree in a related field
Benefits
- Discretionary annual bonus
- Health insurance
- Retirement savings benefits
- Life insurance and disability benefits
- Parental leave
- Paid time off for sick leave and vacation
Average salary estimate
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We founded Precision Medicine Group in 2012 because we believed there was a transformational opportunity to improve the process of bringing new drugs to market. It involves utilizing technology, data, and human expertise. It is a big challenge tha...
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