Client Engagement Manager - Omnichannel Solutions
Skills
- Strong project management and client engagement skills.
- Proficiency with Workfront or similar project management tools.
- Excellent communication and interpersonal skills.
- Ability to analyze and utilize data and analytics to inform strategies.
- Problem-solving aptitude with a hands-on approach.
- Knowledge of pharmaceutical industry and healthcare communications.
Responsibilities
- Serve as primary client contact post-contract to ensure smooth onboarding and platform adoption.
- Provide tailored training sessions and ongoing platform support to clients.
- Develop and maintain strong trust-based client relationships across functions.
- Identify opportunities to expand platform usage and contribute to business growth.
- Collaborate on Statements of Work development and business proposals.
- Manage project teams to deliver client solutions within scope, timeline, and budget.
- Troubleshoot, mitigate risks, and ensure high-quality service delivery.
- Monitor client feedback to inform product and service improvements.
- Coordinate cross-functional collaboration with marketing, medical affairs, and product teams.
- Travel 15-50% depending on project needs.
Education
- Bachelor’s degree required.
- Master’s degree or MBA preferred.
Benefits
- Discretionary annual bonus.
- Health insurance.
- Retirement savings benefits.
- Life insurance and disability benefits.
- Parental leave.
- Paid sick leave and vacation.
Average salary estimate
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