Member Engagement Specialist- Davidson County

Company Overview:

At Wider Circle, we connect neighbors for better health.  Wider Circle’s groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, and social activities that improve mental and physical health.  We create webs of community circles by employing local and culturally competent engagement specialists whose hands-on approach is informed by a sophisticated analytics platform.  We are on a mission to make the world a better place for older adults and disadvantaged communities.

Job Overview:

Wider Circle is seeking a passionate and dedicated Member Engagement Lead to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes.  The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between one-on-one and group interactions.  They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach.  As a Member Engagement Lead, they will be seen as a mentor to others in the organization, supporting and leading peer groups as needed.  Join us in our battle against healthcare inequity.  

Responsibilities

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
  
  

Physical Demands

• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• Ability to sit for extended periods while conducting member outreach by phone.
• See and hear well enough to interact with members in-person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in-person or virtually.

• A strong passion for helping and serving others.
• Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing.
• A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
• Strong verbal and written communication skills to effectively engage with diverse community members.
• Proactive approach to outreach, with the ability to take lead on community engagement initiatives.
• Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
• You have experience working in a remote environment and excel at working autonomously.
• You have flexible availability (outside of business hours) and reliable transportation when necessary.
• 3-5 years relevant experience.

Preferred Requirements

• Associate or Bachelor Degree
• 3+ years of relevant community outreach, facilitation, or volunteer experience.
• Healthcare experience.
• Care Management experience.
• Experience leading and supporting peers as needed.

Compensation

 As a venture-backed company, Wider Circle offers competitive compensation including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Starting salary: $18.25-$19.25

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.