Customer Success Manager - Agency

We’re a fast-moving AI startup reshaping how brands show up across the world’s fastest-evolving discovery platforms. Backed by top investors, we’re building tools that help companies stand out in an increasingly noisy, algorithm-driven world. Our team combines deep technical talent with creative experimentation and we're scaling quickly.

We’re looking for a Customer Success Manager - Agency with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product.

What You’ll Do:

• Act as the main point of contact for mid-market agency partners to deliver an exceptional customer experience, foster long-term strategic partnerships, and help maximize the impact of our cutting-edge generative AI search optimization software solution.
  

• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  

• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
  

• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

What We’re Looking For:

• 2+ years in customer success or account management with bonus points for experience at SEO and/or agency marketing focused SaaS companies
  

• Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.

• Proven experience managing a large number of accounts in your book of business (60+) employing strategic playbooks to drive adoption and customer satisfaction

• Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
  

• Team first oriented mindset—you collaborate effectively across product, sales, and marketing to drive customer success.
  

What Success Looks Like:

• Proactively ensure that clients measure and achieve their desired outcome with our software solution.

• Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers

• Onboard clients promptly to ensure they start receiving value from their investment in our platform

• Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.

• You’re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.

Why Join Scrunch AI?

• Massive Market Shift: Be on the frontlines of the AI search revolution.

• Ownership & Impact: Your work will directly shape our growth and customer footprint.

• Remote-Friendly Culture: Work from anywhere, with flexible hours.

• Health Benefits: Comprehensive medical, dental, and vision coverage.

Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.