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Customer Support Specialist

Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

We are seeking an enthusiastic, quick-thinking Customer Support Specialist for our fast-paced client success team. As a member of the Client Success Team, you will deliver amazing solutions and outcomes for our Credit Key clients and merchants, leading to long-lasting customer loyalty.

What you’ll do:

  • Handle all incoming inquiries from our borrowers and merchants, via our available support channels (phone, chat, and email), including but not limited to loan and payment-related matters, technical issues, and other general questions via our contact channels
  • Efficient in a high-call volume environment, ranging on average from 30 to 50 calls per day
  • Collaborate cross-functionally with other Credit Key teams to analyze, assess, and resolve basic to medium customer issues
  • Work closely with our internal Risk team to resolve risk-related issues that are owned by the Support team
  • Evaluate and handle customer inquiries regarding their invoice requests (Credit Key Anywhere)
  • Help identify trends and areas of improvement, including communication, process updates, and product features
  • Stay up to date on new product features and improvements
  • Meet customer satisfaction, efficiency metrics, and issue resolution targets
  • Gather customer feedback and share it with the leadership team

What we're looking for:

  • Experience with Zendesk strongly preferred
  • 1+ years of experience in a high-volume customer service role, preferably in a fintech, SaaS, or startup environment.
  • Prior experience in a tech or startup environment preferred
  • Financial services industry experience preferred
  • Must have schedule flexibility to assist in meeting our department’s needs (schedule will be based on EST hours)
  • Forward-thinking, problem solver who can make an impact on our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions
  • Detail-oriented and organized with a high ability to multitask
  • Can work independently and can pivot in a fast-paced, ever-changing environment
  • Tech savvy and can troubleshoot on the spot using superior critical thinking skills
  • Competitive Compensation Package
  • Great Healthcare Benefits
  • 401k Match
  • 100% Remote
  • 4/10 (4 days a week 10-hour shifts) schedule after a 90-day probationary period
  • Work From Home Stipend
  • Supportive, highly collaborative team environment
  • 144 hours of PTO + fixed company holidays

Average salary estimate

$55000 / YEARLY (est.)
min
max
$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Launched in 2017, Credit Key is a B2B financial services technology company that allows merchants to offer an instant buy now pay later function that is seamlessly integrated at checkout. Credit Key's proprietary process facilitates lightning-fast...

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Full-time, remote
DATE POSTED
July 31, 2025
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