Renewals Manager
Role Purpose
Location- Fort Lauderdale, Florida USA
Level - Experienced Professional
Department - Customer
Working Pattern - Hybrid
Benefits - Benefits at Ideagen
Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out
Are you passionate about customer success and revenue growth? Do you thrive in a fast-paced SaaS environment where your ability to build relationships and drive results makes a real impact? If so, we’d love to hear from you!
We’re looking for a Renewals Manager to own the end-to-end renewal process for a portfolio of high-value customer accounts. You’ll play a critical role in driving retention, optimizing contract terms, and ensuring a seamless customer experience — all while maintaining a Gross Revenue Retention (GRR) rate of 93% or higher.
Responsibilities
- Own the full renewal lifecycle for a portfolio of customers ($50K–$100K ARR)
- Develop and execute proactive renewal and risk mitigation strategies 120+ days before contract expiry
- Analyze contracts, generate accurate renewal quotes, and negotiate terms to maximize value
- Maintain a 120-day rolling forecast and manage pipeline in Salesforce
- Identify upsell opportunities and collaborate with Account Managers to drive growth
- Build strong relationships with key stakeholders and resolve renewal-impacting issues
- Partner cross-functionally with Sales, Customer Success, Legal, Finance, and Product teams
- Mentor junior team members and contribute to process improvements
Skills and Experience
- Experience in Renewals, Account Management, or Customer Success in a subscription/SaaS business
- Proven track record of meeting/exceeding renewal and revenue targets
- Strong negotiation and contract management skills
- Proficiency in Salesforce and renewal management tools
- Excellent communication and stakeholder management abilities
- Analytical mindset with a data-driven approach to decision-making
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.
#LI-MIAMI #LI-FORTLAUDERDALE
#INDMP
A global marketing agency seeks an Account Manager to lead client partnerships in sponsorship and experiential marketing within a hybrid work environment.
Take charge as an Enterprise Customer Success Manager at LearnUpon, guiding strategic enterprise customers to achieve their learning goals through expert account management and consultative partnership.
Experienced Account Manager needed in the printing industry to manage client accounts, coordinate project execution, and ensure client satisfaction.
Serve as a key contact managing corporate partner relations and client services in a remote role focused on compliance and communication.
Experienced Senior Account Executive needed to lead digital marketing campaigns for a pharma agency within Avalere Health, a purpose-driven company committed to patient-centered care.
Provide advanced client account support and troubleshooting as a remote Account Services Analyst at WEX, ensuring world-class service and customer satisfaction.
SmartAsset seeks a skilled Account Manager to manage financial advisor client portfolios and drive revenue growth in a fully remote role.
Lead a team of Technical Account Managers at Experian to drive customer success and operational excellence in a hybrid work environment.
Take charge as an ICHRA Account Manager at eHealth, leading client onboarding and ongoing support for innovative health reimbursement plans in a fully remote setting.
Dynamic Account Manager role at AMBOSS focused on renewing and expanding partnerships with academic and healthcare institutions in the US.
Experienced Principal Account Manager needed to lead client growth and engagement in a fully remote role at Oceans.
Our Mission Statement is: “To enable our clients to improve their organisations by providing the tools which can help improve customer service, increase efficiency, reduce risk, enhance compliance, and lower costs" Ideagen's wide portfolio of so...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
