Healthcare Provider Network Engagement & Services Director

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

We’re seeking an experienced Provider Network Engagement & Services Director who has experience working for a health plan or digital health point solution company who is motivated, outgoing, has leadership experience, and has a high IQ with healthcare provider relationship management. This role ensures a seamless experience for providers and members by building long-term provider relationships, driving education and communication, maintaining accurate provider data, and ensuring that the member journey from scheduling through post-exam is positive and aligned with OneImaging's standards.

Responsibilities

• Lead a team that will serve as the primary contact for the network of contracted radiology imaging centers and hospitals
• Conduct routine check-ins (quarterly or more frequent based on need)
• Monitor provider satisfaction and escalate operational or service issues as needed
• Develop key metrics and KPIs that measure provider satisfaction and track outreaches
• Develop and deliver educational webinars, onboarding sessions, and operational updates
• Collaborate with marketing and clinical teams to design provider playbooks, guides, and best practices
• Lead the creation and distribution of a quarterly provider newsletter
• Maintain and validate provider directory information (locations, modalities, hours, contacts, etc.)
• Track and address member satisfaction post-visit through surveys and complaint resolution
• Monitor key provider performance metrics (e.g., turnaround times, availability)
• Gather and relay provider feedback to internal teams to improve processes, communication, and tools
• Collaborate with tech, credentialing, and network development teams to ensure a consistent provider experience

Qualifications

• 5+ years in payer/provider relations at a managed care organization
• Experience in leading and managing high perfoming provider service teams
• Knowledge of managed care, radiology/imaging services, and provider workflows
• Strong interpersonal, presentation, and written communication skills
• Ability to handle both strategic communication and operational detail
• Experience using CRMs (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Google Workspace, Asana)
• Bonus: Experience with provider data management or healthcare communications (e.g., Mailchimp, Constant Contact)

Ideal Candidate Trailts

• Warm communicator with a service mindset
• High EQ and strong provider diplomacy
• Obsessed with data cleanliness and operational reliability
• Proactive, doesn’t wait to be told there’s a problem
• Believes in the power of independent care delivery and equitable patient access
  

Competitive salary and bonus structure

• Comprehensive health, dental, and vision insurance
• Flexible work schedule and remote work options
• Opportunities for professional development and career growth