Sr. Customer Success Manager, Enterprise - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Customer Success Manager, Enterprise - Remote in the United States.

This role is designed for an experienced customer success professional who thrives in managing complex enterprise accounts. You will be responsible for ensuring customer satisfaction, driving product adoption, and fostering advocacy across multiple organizational levels. The position emphasizes strategic account planning, risk management, and collaboration with internal teams to optimize implementations. You will partner with stakeholders to maximize the value customers derive from the platform, support renewals and expansions, and deliver measurable outcomes for both customers and the organization. The environment is highly collaborative, fast-paced, and focused on innovation and customer impact.

• Accountabilities
• Serve as the primary point of contact for assigned enterprise accounts, managing relationships and ensuring overall customer satisfaction.
• Collaborate with customers to develop Mutual Value Plans and conduct Solution Health Reviews and Strategic Business Reviews.
• Analyze account performance, identify risks and opportunities, and proactively execute plans to mitigate churn and drive expansion.
• Partner with internal teams including Deployment Consultants, Technical Account Managers, Support, and Product to optimize implementations and resolve issues.
• Drive product adoption, ensure customers realize ROI, and foster advocacy at all levels of the organization.
• Multi-thread relationships across Sales, Marketing, IT, Finance, and Enablement stakeholders to achieve business objectives.
• Track and report on customer success metrics, sharing insights and recommendations to support strategic decisions.
• Requirements
• 5+ years in a customer-facing role with 2+ years managing complex enterprise accounts.
• Proven ability to consult with executives and influence across multiple organizational levels.
• Strong communication skills, capable of synthesizing complex information for executive audiences.
• Experience in strategic account planning, risk assessment, and value realization.
• Demonstrated project management skills for coordinating multi-stakeholder engagements.
• Ability to thrive in ambiguous situations and create structure while driving results.
• Customer-centric mindset focused on satisfaction, retention, and growth.
• Experience with SaaS platforms and B2B enterprise environments is preferred.
• Benefits
• Base salary: $98,000–$140,000 per year; On Target Earnings (OTE) $140,000–$200,000 (70% base / 30% variable).
• Eligibility for stock options and other performance-based incentives.
• Comprehensive medical, dental, vision, disability, and life insurance.
• Health Savings Account (HSA) with employer contribution.
• 401(k) with employer match and immediate vesting.
• Flexible PTO, 8 paid holidays, 5 days for annual holiday week, and quarterly recharge days.
• 18 weeks paid parental leave.
• Access to coaches and therapists through wellness programs.
• 2 volunteer days per year and commuting benefits where applicable.
• Fully remote with flexibility to work from home or designated office locations as needed.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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