Fast Facts

Join Cornerstone OnDemand as a Vice President of Customer Lifecycle Experience & Governance (CLEG), leading strategic initiatives to enhance customer engagement and drive measurable business outcomes.

Responsibilities: Own and evolve CLEG methodology, drive measurable outcomes in SaaS renewal and ARR growth, lead cross-functional governance initiatives, and champion customer value throughout the lifecycle.

Skills: 15+ years in enterprise SaaS program management, deep knowledge of customer lifecycle, expertise in value realization metrics, and proficiency with governance tools like Salesforce and Gainsight.

Qualifications: Proven success in driving SaaS renewal rates and ARR growth, strong executive communication skills, and experience managing complex, matrixed environments.

Location: Remote, United States

Compensation: $250000 - $250000 / Annually

We're looking for aVice President, CLEG - United States

This role is Remote, United States

About Cornerstone OnDemand

Cornerstone powers the future-ready workforce with adaptive HR, learning, and talent technology trusted by more than 7,000 enterprise customers worldwide. We help organizations develop, engage, and retain their people — while delivering measurable business impact.

We’re transforming how enterprises experience value realization through CLEG — Customer Lifecycle Experience & Governance — a first-of-its-kind framework that guarantees ROI, renewal, and expansion through a governed, 3-year customer journey.

About the Role

We are seeking a Vice President, Customer Lifecycle Experience & Governance (CLEG) to lead one of Cornerstone’s most strategic initiatives. This executive role owns the global CLEG program — a cross-functional transformation engine that unites Sales, Customer Success, Product, Partners, and Finance around measurable customer outcomes. The VP will drive both operational excellence and commercial impact — ensuring CLEG increases customer renewal rates, accelerates adoption, and fuels predictable ARR growth. This is a full-time, highly visible role with no direct reports but a broad dotted-line matrix of internal contributors and leaders supporting execution and governance. The ideal candidate combines deep SaaS lifecycle expertise with strong executive influence, program discipline, and a passion for measurable results.

What You’ll Do

Own the Program

Lead and continuously evolve Cornerstone’s CLEG methodology, ensuring consistent delivery across every customer lifecycle phase — Land, Onboard, Implement, Run, Renew, and Expand.

Serve as the enterprise program owner, defining and enforcing the governance model that ensures customers achieve measurable ROI, innovation adoption, and predictable renewal outcomes.

Align all internal stakeholders and systems (Salesforce, Gainsight, Clari) around shared value and performance metrics.

Drive Measurable Outcomes

Deliver against two critical MBOs:

Increase SaaS renewal rates by 5% YoYGenerate $7M in new Annual Recurring Revenue (ARR) through CLEG expansion and adoption

Build executive dashboards, business reviews, and ROI reporting to prove value realization at every stage.

Collaborate with Finance, CRO, and CSM leadership to connect CLEG performance directly to revenue metrics.

Lead Governance & Execution

Chair the CLEG Governance Council, ensuring alignment across Sales, Product, Customer Success, Professional Services, and Partner teams.

Maintain cadence of SteerCos, QBRs, and innovation reviews to ensure accountability and visibility.

Partner with Product & Engineering to embed innovation adoption into governance milestones.

Champion Customer Value

Embed CLEG into the pre-sales process as a differentiator that de-risks transformation for enterprise buyers.

Evangelize CLEG externally — representing Cornerstone at industry events, executive forums, and thought leadership platforms.

Partner with Marketing and Enablement teams to expand global awareness and adoption of CLEG.

What You’ll Bring

15+ years of experience in enterprise SaaS program management, customer lifecycle, or transformation leadership.

Proven record of driving renewal and ARR growth through lifecycle or customer success initiatives.

Expertise in value realization, ROI measurement, and executive stakeholder engagement (CHRO, CFO, CIO, CRO).

Strong operational command of Salesforce, Gainsight, and Clari or similar governance tools.

Exceptional executive communication and influence skills; comfortable navigating complex, matrixed environments.

Strategic mindset balanced with a hands-on, results-driven execution style.

Compensation & Benefits

Base Salary: $250,000 annually

Variable Compensation: Up to $250,000, tied to achievement of MBOs:

+5% increase in SaaS renewal rates$7M in new ARR through CLEG expansionBenefits: Comprehensive executive package including medical, dental, vision, 401(k), paid time off, and equity eligibility.

Why Join Cornerstone

At Cornerstone, we don’t just sell software — we deliver measurable transformation. CLEG is redefining how enterprises experience partnership, governance, and ROI in SaaS. As VP of CLEG, you’ll shape the next evolution of customer success — and directly impact how global enterprises achieve value, renewal, and growth. Join us to help customers realize what’s possible when governance meets innovation.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. 

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 230800 - 369300 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected] or +1 855 454 8433.

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