Sr. Customer Success Manager, Grammarly for Education
Skills
- Proven customer success and account management experience with enterprise or education customers
- Track record of driving renewals, retention, and expansion
- Strong CRM proficiency (e.g., Salesforce) and operational discipline
- Analytical skills to interpret engagement metrics and inform strategy
- Excellent verbal and written communication and presentation skills
- Comfort engaging C-level stakeholders and multithreaded decision-makers
- Familiarity with AI/LLMs and ability to translate technical concepts into institutional value
Responsibilities
- Own full post-sales lifecycle for assigned enterprise education accounts: onboarding, activation, adoption, and long-term success.
- Lead end-to-end renewal strategies including pricing proposals and contract negotiations to maximize retention and growth.
- Partner with Sales and Key Accounts to identify expansion and cross-sell opportunities.
- Design and deliver enablement, training, and executive business reviews to align product value with institutional goals.
- Use engagement data to identify risks and growth opportunities, taking proactive, data-driven action.
- Act as trusted advisor translating AI/LLM capabilities into business value for educational stakeholders.
- Build multi-threaded relationships and champions across departments and seniority levels.
- Gather and synthesize customer feedback to influence product roadmap and cross-functional improvements.
- Mentor peers and contribute to team processes, playbooks, and continuous improvement initiatives.
Education
- Bachelor’s degree preferred or equivalent professional experience
- Background in education, EdTech, business, communications, or related fields is a plus
- Relevant certifications or continued education in customer success, sales, or product management are a benefit
Benefits
- Comprehensive healthcare including medical, dental, vision, mental health, and fertility benefits
- Disability and life insurance options
- 401(k) and RRSP matching (as applicable)
- Paid parental leave
- 20 days paid time off, 12 paid holidays, 2 floating holidays, and flexible sick time
- Generous stipends (caregiving, pet care, wellness, home office, etc.)
- Annual professional development budget
- Competitive market-based compensation and commission (20% of OTE)
Average salary estimate
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