Client Success Leader

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Leader in California (USA).

This role is responsible for ensuring exceptional client outcomes and operational excellence within a healthcare-focused technology platform. The Client Success Leader will serve as a strategic partner for clients, driving adoption, satisfaction, and measurable results. The position combines client-facing relationship management with analytical insight, process optimization, and collaboration across technical and operational teams. This role thrives in a fast-paced, results-driven environment and rewards proactive individuals who are passionate about delivering value and improving client success.

• Accountabilities:
• Build strong relationships with clients, understanding their organizational structure, business objectives, and opportunities for value delivery.
• Drive client strategy execution, including relationship management, growth initiatives, and adoption of platform solutions.
• Monitor and analyze client data to identify actionable insights, trends, and opportunities for improvement.
• Ensure accuracy of client-facing reporting and provide financial and operational projections.
• Support onboarding, training, and the introduction of new platform capabilities to clients.
• Communicate key findings, insights, and recommendations to internal and external stakeholders.
• Act as a primary point of contact for client inquiries, SLA management, and resolution of operational issues.
• Travel occasionally (up to 25%) to meet client needs and support relationship-building initiatives.
• Requirements:
• 5–7 years of experience in client-facing roles such as customer success or account management.
• Proven ability to cultivate and influence relationships within the healthcare or payer market.
• Experience in healthcare payment integrity or related fields is highly preferred.
• Strong analytical skills, with the ability to interpret complex datasets and deliver actionable insights.
• Excellent verbal and written communication skills, capable of presenting information clearly and effectively.
• Self-starter with the ability to work autonomously and navigate ambiguity in a fast-paced environment.
• High attention to detail, process-oriented, and committed to integrity and quality in all work.
• Collaborative mindset with strong cross-functional teamwork skills.
• Benefits:
• Competitive salary range: $130,000 – $175,000 annually, plus eligibility for an annual performance bonus.
• Flexible Time Off (FTO) and remote/hybrid work options.
• Health, dental, and vision coverage, including company-paid options.
• 401(k) retirement plan with company match and flexible spending accounts.
• Tuition reimbursement and professional development opportunities.
• Life insurance, short-term disability, and parental leave benefits.
• Opportunities for career growth and advancement within a purpose-driven, innovative team environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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