Customer Experience Manager, Select
Skills
- Benefits consulting and account management experience
- Knowledge of benefits renewal and workflow management
- Carrier and vendor engagement skills
- Strong Excel, Word, and PowerPoint proficiency
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving abilities
- Relationship building and customer retention focus
- Ability to operate effectively in a remote, cross-functional environment
Responsibilities
- Own and manage the service relationship and strategy for an assigned book of business to ensure high customer satisfaction and retention
- Support execution of annual customer account plans and lead open enrollment presentations
- Collaborate with consulting delivery, sales, data operations, and product teams to implement strategic initiatives and operational improvements
- Develop and deliver consulting deliverables and benefit strategies for assigned customers
- Engage with insurance carriers, vendors, and partners to ensure effective execution on behalf of customers
- Stay current on industry trends, regulatory changes, and best practices and educate customers as needed
- Maintain and grow relationships with customers, strategic partners, and internal stakeholders
Education
- Bachelor's degree or equivalent experience
- Life & Health Producer’s License (required)
Benefits
- Competitive base salary with stock options for full-time employees
- Flexible Time Off and paid company holidays
- Fully remote (US-based) work environment
- Medical, dental, and vision insurance
- HSA, FSA, HRA options; life and disability insurance; Employee Assistance Program
- Wellness benefits (Headspace, Wellhub, One Medical membership, Kindbody)
- Financial education resources (Betterment)
- $1,000 remote work stipend paid within first 60 days
- Paid parental and bonding leave
- Employee referral bonus program
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
ServiceNow is hiring a strategic VP to lead Customer Excellence for the Strategic Tech, TMT & SI Major Area, accountable for renewals, adoption, services delivery and partner engagement to maximize customer lifetime value.
Technical Account Manager for Unit 42 Managed Services to drive onboarding, adoption, and ongoing customer success for enterprise MDR and threat hunting customers at Palo Alto Networks.
Strategic Education, Inc. seeks a Remote Customer Success Manager to drive adoption and ROI of the Workforce Edge platform through training, support, integrations, reporting, and product feedback.
Cornerstone OnDemand is hiring a Vice President of Customer Lifecycle Experience & Governance to lead a cross-functional program that ensures customer value realization and drives renewal and ARR expansion.
Customer Success Manager based in NYC responsible for building trusted customer relationships, driving product adoption and renewals, and coordinating cross-functional efforts to deliver value with GeoComply’s geolocation compliance solutions.
FusionTek, a private MSP, is hiring a remote-based Client Relationship Manager in the Greater Seattle area to manage client portfolios, strengthen relationships, and drive retention and growth.
As Technical Account Manager at Omni, you’ll partner with enterprise customers and internal teams to architect scalable integrations, optimize analytics performance, and drive adoption and expansion.
Senior Customer Success Manager (Enterprise) needed to lead strategic relationships across complex accounts, driving adoption, retention, and expansion for a fast-moving SaaS organization.
Plaid seeks an experienced Technical Account Manager to be the technical owner for enterprise customers, driving integration success, product adoption, and long-term strategic value.
Lead and expand the Sundyne account as John Crane’s Key Account Manager, combining technical OEM expertise with strategic sales and cross-functional collaboration to drive growth and customer satisfaction.
Serve as the strategic Customer Success Manager for Utilities customers, guiding adoption of IFS Copperleaf solutions, leading delivery programs, and driving measurable business outcomes and renewals.
Field-based Community Engagement Account Manager for ViiV Healthcare responsible for building community partnerships and executing integrated programs that expand access to HIV prevention and treatment in the Denver area.
Fluent is hiring an Account Manager (Performance Marketing) to manage and grow advertiser relationships using data-driven insights, campaign optimization, and strong client communication.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
