Account Manager - Technomic

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in our 300 S Riverside Plaza, Chicago, IL 60606, USA office.

Compensation & Benefits

• Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience)
• Attractive commission structure with significant earnings potential

About the Role

As an Account Manager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses.

Core Responsibilities

• Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development
• Conduct strategic business reviews that deliver actionable insights and maximize client ROI
• Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively
• Oversee the entire renewal process, from initial discussions through successful contract execution
• Collaborate across departments to create seamless client experiences and solve complex business challenges
• Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform

What We're Looking For

• Relationship builder with a genuine passion for client success and service excellence
• Strategic thinker who can translate client needs into effective solutions
• Collaborative team player experienced in cross-functional environments
• Exceptional communicator with polished presentation and writing skills
• Detail-oriented professional with strong project management capabilities
• Results-driven achiever with a track record of meeting performance metrics

About Technomic

For nearly six decades, Technomic has been the trusted authority in foodservice intelligence. Our comprehensive research, insights, and consulting services span the entire foodservice ecosystem—from beverage and food to packaging, distribution, and retail foodservice. Join our team and help shape the future of the foodservice industry through data-driven insights and strategic guidance.

• Experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction.
• Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market.
• Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance.
• A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies.
• Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively.
• Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions.
• Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams.
• Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences.
• Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement.
• A proven track record of building and maintaining lasting, trust-based relationships with clients.
• Familiarity with foodservice industry trends, or a keen interest in staying updated on market developments.
• Proficient in Salesforce or similar CRM systems, with solid experience navigating online platforms and databases.
• Advanced skills in Microsoft Excel, PowerPoint, and Outlook, with a keen eye for detail and efficiency.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.