Director of Client Success (Remote - US)

This position is posted by Jobgether on behalf of Bankjoy. We are currently looking for a Director of Client Success in the United States.

We are seeking a strategic and hands-on Director of Client Success to lead and scale a high-performing client success function. In this role, you will drive product adoption, foster long-term client relationships, and ensure that client needs shape organizational priorities. You will work cross-functionally with product, engineering, support, and sales teams to implement scalable success frameworks, optimize client onboarding, and deliver measurable business impact. This role requires a combination of leadership, strategic vision, and a customer-focused mindset to elevate client experience and retention across the organization.

Accountabilities

• Client Growth & Relationship Management – Serve as an executive sponsor for key accounts, ensuring clients unlock full value from products and achieve strategic growth.
• Product Adoption & Success Frameworks – Design and operationalize scalable client success frameworks, including onboarding programs, success plans, engagement metrics, QBRs, and education campaigns.
• Team Leadership & Escalation Management – Lead, mentor, and coach the Client Success Management (CSM) team, providing guidance on strategy, best practices, and skill development. Act as a senior point of contact for escalations.
• Cross-Functional Collaboration – Partner with Implementation, Product, Engineering, Support, Sales, and Marketing teams to ensure seamless onboarding, smooth transitions, proactive issue resolution, and feedback loops into product development.
• Measurement & Insights – Define, track, and report KPIs such as product adoption, engagement scores, retention, and client satisfaction, providing executive-level reporting on client health and opportunities.

• 5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or FinTech environment.
• Strong technical aptitude to quickly understand applications, integrations, and business rules governing client systems.
• Solutions-oriented mindset with proven ability to train, engage, and earn client trust.
• Experience using project management and customer relationship management systems (e.g., Smartsheet).
• Excellent organizational, written, and verbal communication skills.
• Ability to thrive in a fast-paced, dynamic, high-growth environment.
• Demonstrated leadership in building and scaling client success teams and programs.

• Competitive base salary: $150,000 – $160,000/year, plus bonus/equity opportunities.
• Stock options at a well-funded startup.
• 100% medical, dental, and vision coverage for employees; partial coverage for families.
• 401(k) plan with 4% company matching (US employees).
• Paid parental leave: 8 weeks for birthing parents, 4 weeks for non-birthing parents.
• PTO: 3-5 weeks depending on tenure, 5 health days, 15 holidays, and year-end shutdown.
• Performance-based bonuses.
• Remote-first culture with a collaborative and fast-paced work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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