Law Enforcement Account Manager
About the Business
At LexisNexis Risk Solutions, we empower organizations to make smarter decisions through data, analytics, and technology. Within our Government business, the Coplogic division is dedicated to serving law enforcement agencies with innovative solutions that improve efficiency, streamline operations, and strengthen community engagement.
About the Team
The Coplogic team works directly with law enforcement agencies to understand their unique challenges and provide solutions that align with their operational goals. We collaborate with agency leadership to deliver trusted technology and services that enhance public safety outcomes.
About the Role
The Law Enforcement Account Manager is responsible for building and maintaining long-term, trusted relationships with senior-level decision-makers across assigned law enforcement accounts. This role blends strategic sales acumen with a consultative account management approach to drive customer satisfaction, retention, and growth. The ideal candidate will understand the unique needs of public safety agencies and deliver tailored solutions that align with their operational goals.
Responsibilities
• Serve as the primary point of contact for assigned law enforcement accounts, ensuring high levels of satisfaction and engagement.
• Conduct regular strategy and status meetings with customer leadership to understand evolving needs and align them with company solutions.
• Identify and develop new opportunities within existing accounts to expand product and service adoption.
• Translate customer insights into actionable strategies that support both client success and internal product/service development.
• Collaborate cross-functionally with product, implementation, and support teams to ensure seamless service delivery.
• Lead contract renewals, pricing discussions, and service-level negotiations with a focus on long-term value.
• Maintain a deep understanding of law enforcement operations, challenges, and regulatory environments to provide relevant guidance and solutions.
• Support continuous improvement initiatives by capturing customer feedback and advocating for enhancements.
Qualifications
• Proven experience in account management, client success, or consultative sales—preferably in public safety, insurance, or government sectors.
• Strong understanding of law enforcement workflows, procurement processes, and operational challenges.
• Demonstrated ability to manage complex accounts and influence senior stakeholders.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead cross-functional initiatives and manage multiple priorities.
• Proficiency in CRM tools and data-driven account planning.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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