Claims Field Consultant, Insurance (Remote - EST or CT)

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About our team:

Our Claims sales team works with insurance carriers and claims teams to provide tools and solutions to help better understand the market and manage risk.

About the job:

The Claims Field Consultant ensures client satisfaction and retention through quality service and proactive consultation.  This position is responsible for building and maintaining relationships with customers’ claims organizations, within an assigned client base.

You'll Be Responsible For: 

• Developing relationships with claims offices in assigned customers and serve as a key point of contact for those claims offices to address service needs. 

• Working closely with Vertical Account Managers, who own the overall client relationship, on building client-specific service plans that ultimately will drive revenue growth.

• Analyzing industry trends, competitive threats and client-specific product usage trends, using this information to work with the Vertical Account Managers on developing strategies focused on client retention and revenue growth.

• Analyzing customers’ current product usage to identify areas of opportunity, as well as to make user training recommendations.

• Through interaction with claims offices, develop an understanding of processes and workflows at each office so you can better identify LexisNexis Risk products that may provide value to the client. Also identify competitors that clients may be using and report that competitive intelligence back to LexisNexis Risk.

• Troubleshooting product/service-related concerns clients may have, and coordinate resolution through internal LexisNexis Risk business partners.

• Preparing and delivering LexisNexis Risk product training to claims offices in person and via webinars, to both large and small groups as needed.

Qualifications:

• Bachelor’s degree or equivalent work experience required
• 5+ years prior auto claims experience; preferably having experience in a leadership and/or training-related role. Candidates with an insurance consulting or account management background will also be considered.
• Claims-related professional designations, such as AIC, ARM, CPCU, SCLA, CCLA, etc., strongly preferred
• Strong organizational and project management experience
• Excellent written and verbal communication skills; comfortable speaking in front of groups and creating training material
• Strong customer relationship management experience
• Demonstrated expertise with MS Office (Word, Excel, PowerPoint, etc.) Strong understanding of how to use Excel spreadsheets and pivot tables to analyze data.
• Travel required up to 25%.

Learn more about the LexisNexis Risk team and our culture here.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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