Client Service Associate - job 1 of 17
Company Description
About Us – Captura Hall
At Captura Hall, we believe that excellence in execution is the cornerstone of every successful project. Based in Tampa, FL, we specialize in delivering strategic project management solutions that help businesses transform ideas into impactful results. Our mission is to provide streamlined coordination, unmatched attention to detail, and an unwavering commitment to quality for every initiative we support.
Job Description
Job Description
Captura Hall is seeking a detail-oriented and client-focused Client Service Associate to join our growing team in Tampa. In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with efficiency, professionalism, and a high standard of care. This is a great opportunity for someone who values long-term growth and thrives in a structured, goal-driven environment.
Responsibilities
Serve as a primary contact for client inquiries, requests, and support
Maintain strong and lasting client relationships through timely follow-ups and proactive communication
Process client requests, documentation, and service updates with accuracy
Collaborate with internal teams to ensure prompt and efficient client service delivery
Monitor client feedback and help identify areas for process improvement
Maintain detailed records of client interactions and transactions in company systems
Assist in onboarding new clients and supporting account management activities
Uphold company standards of professionalism, confidentiality, and client satisfaction
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of experience in customer service, client relations, or administrative support
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor and customer-first attitude
Experience with CRM tools or database systems is a plus
Additional Information
Benefits
Competitive salary: $50,000 - $60,000 per year
Career growth opportunities and internal promotion pathways
Skills development and on-the-job training
Supportive, team-oriented work environment
Paid time off and holidays
Health and wellness benefits package (eligibility after probation)
Average salary estimate
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