Customer Account Representative - job 1 of 10
Company Description
About Us
At Captura Hall, we are dedicated to excellence in business support services, creating streamlined solutions that empower organizations to operate efficiently. Our company fosters a professional and collaborative environment where every team member plays a vital role in delivering top-tier experiences for our clients and guests.
Job Description
Job Description
Captura Hall is seeking a detail-oriented and proactive Customer Account Representative to join our dynamic team. In this role, you will serve as a key liaison between our clients and internal departments, ensuring a smooth and professional experience throughout the customer journey. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to client satisfaction.
Responsibilities
Manage a portfolio of customer accounts with a focus on retention and satisfaction
Respond to client inquiries promptly via phone and email
Process orders, track shipments, and resolve billing or delivery issues
Coordinate with internal departments to meet customer expectations
Maintain accurate records of customer interactions and transactions
Provide product or service information and suggest relevant solutions
Follow up on customer feedback to ensure continuous improvement
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1+ years of experience in customer service, account management, or a related field
Strong verbal and written communication skills
Excellent organizational and time management abilities
Proficient in Microsoft Office and customer management systems (CRM experience is a plus)
Ability to multitask and work independently in a fast-paced environment
Additional Information
Benefits
Competitive salary ($59,000 - $64,000)
Opportunities for professional development and career growth
Comprehensive training and onboarding support
Friendly and supportive team environment
Health, dental, and vision insurance options
Paid time off and holidays
Average salary estimate
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