Client Relationship Representative - job 1 of 12
Company Description
About Us
At Chats Cloud Cover, we specialize in innovative communication solutions that bridge the gap between businesses and their customers. Our company is driven by efficiency, professionalism, and a commitment to providing exceptional client support through tailored services. We are expanding our operations and seeking dedicated team members who are ready to grow with us in a fast-paced, dynamic environment.
Job Description
Job Description
We are currently seeking a Client Relationship Representative to join our growing team in Cleveland, OH. The ideal candidate will be responsible for maintaining strong client relationships, ensuring client satisfaction, and supporting the overall account management process. This role requires excellent communication skills, attention to detail, and a proactive approach to client support.
Responsibilities
Serve as the main point of contact for assigned clients
Maintain and strengthen client relationships through regular check-ins and problem resolution
Understand client needs and ensure timely and successful delivery of solutions
Collaborate with internal teams to address client inquiries and concerns
Track account performance and prepare periodic reports for internal and client use
Assist with onboarding new clients and providing support during implementation
Escalate issues when necessary while maintaining a professional and solution-focused attitude
Qualifications
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
1-3 years of experience in client service, account management, or related role
Strong verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Detail-oriented and highly organized
Problem-solving mindset with a client-first attitude
Additional Information
Benefits
Competitive salary: $56,000 – $63,000 annually
Opportunities for professional development and internal advancement
Supportive and collaborative work environment
Comprehensive training and onboarding program
Paid time off and holidays
Health, dental, and vision insurance options
Average salary estimate
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