Account Manager

Overview

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 100 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.  

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: Base between $90,000K - $100,000K/year + Sales Commmission Plan

OWP Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500/year

Position Summary

Overview/Position Summary 

The Account Manager works with Account Executives to manage existing client base.  This position builds relationships among stakeholders to uncover new opportunities and position One Workplace as a thought leader with our customers.  Will report directly to the Sales Director and is chiefly responsible for promoting products and services to ensure client satisfaction from a retention perspective, consistently messaging and communicating the One Workplace brand. 

Responsibilities:   

• Manage existing accounts to ensure client satisfaction and on-going business relationships. 

• Understand key trends and important issues in the market. 

• Discover customer needs through company and industry research. 

• Challenge your customer’s thinking by uncovering their pain points through questioning and listening while positioning OWP’s value proposition consistent with account strategy and planning. 

• Market Visibility - Maintain awareness of key industry events and networking opportunities.  Actively participate in these activities on a regular basis to develop partnerships and promote One Workplace products and service offerings. 

• Provide outstanding service and value through collaborative problem-solving and timely response to client requests. 

• Research product and services that appropriately address client’s needs, budget and timelines. 

• Interface with vendors to understand product offerings, negotiate discounting terms and insure product availability. 

• Maintain profitability on each project and timely billing in line with company procedures.  Accurately bill for services using creative approaches to increase margin. 

• Partner with a “franchise” team comprised of members of the Sales Support, Design, Project Management and Operations divisions to successfully manage projects from inception to completion; manage project pipeline and work with internal teams to insure timely completion of deliverables. 

• Partner with Sales/Design/Marketing/Graphics on the preparation of budgets, bids, and proposals. Collaboratively develop presentation formats and approve final bid package. 

• Review and understand client contracts and cooperative purchasing agreements utilized to avoid competitively bidding projects. 

• Demonstrate a growth mindset and commitment to continuous learning.  Dedicate time each week to self-study through online courses, internal trainings, or outside courses.  Inspire others to follow your lead. 

Qualifications:   

Education/Experience 

• Bachelor’s Degree (B.A.) from a four-year college or university preferred
• 3 years’ related experience and/or training, or equivalent combination of education and experience. 

Knowledge/Skills/Abilities 

• Knowledge of manufacturer’s product and application, proven sales abilities and general understanding of business practices, pricing, and discounting 

• Prior commercial furniture experience desired, as well as knowledge of the dealership world 

• Proficiency in a variety of software: Microsoft office suite, CRM experience desirable 

• Exceptional customer service skills with a passion to provide solutions to client needs