Senior Account Director

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

The Senior Account Director has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client identification, development, and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives, with heavy leaning toward digital initiatives. The Senior Account Director is expected to consistently provide excellent customer service, as well as to represent client needs and goals within the organization to ensure quality. In addition, the Senior Account Director is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Job Duties

Leadership/Management/Execution

• Establish and lead cross-functional teams in concept and execution of all marketing activities, including a focus on digital and social media channels, for assigned client accounts
• Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budget
• Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
• Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values
• Keep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as needed
• Review all material to ensure adherence to agreed client and product strategy
• Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values
• Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
• Develop and defend client statements of work (SOW)/scope details with input from core team members involved in project execution
• Develop strategic/creative briefs for all projects, obtaining client agreement, and clearly communicate vision and expectations to the core team
• Oversee forecasting and reporting for all assigned client accounts
• Ensure team compliance with client contracts, timelines, and budgets
• Manage, mentor, and develop assigned agency personnel
• Review all major deliverables to ensure quality standards and client expectations are met
• Attend and lead aspects of weekly client status, new project kick-offs, and project debriefs post-completion
• Attend client meetings, congresses, and communicate key learnings to team and client
• Actively lead client presentations, selling and defending the agency's point of view

Business Development

• Assist leadership with the design and implementation of strategies and cross-selling initiatives
• Lead strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing business
• Ensure that existing client revenue goals are achieved
• Lead assigned business development opportunities and initiatives required to increase revenue to meet and exceed company goals
• Actively seek new business opportunities within current clients according to strategic goals and objectives
• Lead teams and resources to create and submit RFPs and proposals for prospective/new clients
• Provide Synchrony Group cross-selling, new business development, and revenue growth for both new and existing clients
• Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Internal and External Relationships

• Lead and support key internal committees pertaining to Account Services and new business development
• Represent the organization in an appropriate manner
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
• Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
• Keep senior management apprised of critical client concerns and opportunities
• Keep senior management apprised of critical internal issues, concerns, and opportunities

Key Competencies

• Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes
• High level of integrity, confidentiality, and accountability
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to manage outcomes to win-win resolution
• Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
• Demonstrated ability to manage key constituent relationships
• Able to identify key issues; creatively and strategically overcome challenges or obstacles
• Effective attention to detail and a high degree of accuracy
• Sound analytical thinking, planning, prioritization, and execution skills
• Expert communicator both verbally and in writing
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Requirements

• Bachelor's degree required; MBA or advanced degree preferred.
• Minimum 10 years’ agency experience in pharmaceutical marketing and account services
• Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
• Substantial experience leading promotional medical marketing initiatives, including print, video, digital, and social media campaigns

Working Conditions

• Ability to attend and conduct virtual or in-person presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to travel as client needs require
• Ability to commit to extra and/or nontraditional hours as client needs require 

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.