Manager, North America Digital Account Manager, Visa Direct

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world.  Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are focused on growing and servicing our +150 prioritized North America clients that are enabled by third parties, but contribute significantly to Visa Direct’s revenue (i.e., ‘digital-first’ merchants)

This role involves working closely with Account Management, Product, Marketing, Commercialization, Solutioning, Legal, Sales, and Support teams to provide digital communications, marketing, and optimization to support Visa Direct North America clients.

The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, strong program management skills, experience in scaled client marketing, and a laser focus on quality, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

Job Description and Responsibilities

• Proactively prioritize and identify customers who are not maximizing their opportunity with Visa Direct (i.e., new use cases, operations optimization, etc.) and reach out to create an action plan to help achieve success

• Collaborate with Account Management teams to realize successful cross-sell and expansion opportunities

• Surface opportunities to expand existing accounts when it is right for the client

• Document and share key findings / learnings with broader Visa Direct organization

• Work successfully across wide-variety of internal partners (marketing, communications, legal, sales, enabler, product, go-to-market)

• Establish and own scaled customer communication channel, which ultimately drives brand awareness and preliminary relationships with prioritized clients

• Own communications calendar and work with internal parties to source relevant client communications

• Incorporate feedback from stakeholders to ensure scaled customer programs are practical, relevant, and continuously improved

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2 years’ experience in customer success, marketing or account management roles, particularly in supporting cross-functional global processes, communications, tools, or other key analytics
• Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, Legal and Customer Service organizations
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills
• Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization
• Strong desire to win as a team – pride of outcome mentality vs pride of ownership
• Knowledge and experience with Visa products, FX and Global Payments seen as a plus
• Familiarity with Tableau, AI tools and/or MS Dynamics seen as a plus
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics
• Demonstrated success leading centralized communications deployment and driving adoption, growth and retention
• Self-starter with a ‘can-do’ attitude who excels in high-paced environment, thrive in change and ambiguity

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,600.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.