Learning and Development Partner, Property Claims
Skills
- Practical application of Adult Learning Theory and instructional design principles
- Experience in claims handling or insurance (personal lines, property preferred)
- Strong facilitation, presentation, and classroom management skills
- Excellent oral and written communication skills
- Proficiency with MS Office (Word, Excel, PowerPoint)
- Ability to work in a fast-paced call center environment and adapt content quickly
- Experience creating assessments and measuring learning outcomes
Responsibilities
- Deliver new hire curriculum and lead onboarding sessions for Property Claims staff
- Collaborate with Claims leadership and subject matter experts to develop and refine curriculum
- Create engaging, interactive learning activities and compelling course content
- Design assessments (quizzes, tests, practical evaluations) to measure training effectiveness
- Foster a supportive adult learning environment and coach employees to improve skills
- Track training outcomes and recommend improvements to increase quality and efficiency
- Perform other duties as assigned to support claims learning initiatives
Education
- High school diploma or equivalent required
- Bachelor’s degree in Education, Instructional Design, HR, Business, or related field preferred
- Equivalent experience in training and claims handling accepted
Benefits
- Multiple medical plan options and 100% employer-covered dental & vision
- 401(k) retirement plan
- Short-term and long-term disability coverage
- Employer-paid life insurance
- Flexible Spending Accounts (FSA) for health and dependent care
- Employee Assistance Program (EAP)
- Equity eligibility
- Training and internal career growth opportunities
- Flexible time off
- 12 weeks parental leave for primary and secondary caregivers
Average salary estimate
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