Records Team Lead, Deputy

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Records Team Lead/Deptuty role supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. 

This position is located within the Office of Human Capital and Talent Management (HCTM), Records and Special Programs Division. USAID leads the U.S. Government's international development and humanitarian efforts to save lives, reduce poverty, strengthen democratic governance, and help people emerge from crises. As part of the agency's mission, effective records management supports continuity of operations, accountability, and compliance. The incumbent serves as Team Lead and senior specialist for the federal Electronic Official Personnel Folder (eOPF) and Employee Performance File (EPF) programs, providing guidance and Subject Matter Expertise (SME) to a team of specialists and HR Assistants. The incumbent is responsible for implementing and overseeing the quality, control, and disposition of personnel records in accordance with applicable laws, policies, and agency goals

Responsibilities:

Personnel Records and Information Management (60%)

• Ensure compliance with federal recordkeeping requirements (e.g., OPM Guide to Personnel Recordkeeping, Privacy Act, NARA).
• Lead oversight of eOPF and EPF maintenance, safeguarding, indexing, and accuracy.
• Merge, reconstruct, and audit Official Personnel Folders (OPFs).
• Review separation and retirement records for compliance and completeness.
• Manage record disposition and transfer processes for separations, retirements, and interagency moves.
• Calculate and verify Service Computation Dates (SCDs).
• Respond to audit and legal data requests including SF-75, AUP, and GMRA inquiries.
• Contribute to records improvement initiatives, standard operating procedures, and system enhancements.

Team Leadership and Program Oversight (30%)

• Serve as Team Lead for Records Management staff; assign daily work, monitor progress, and ensure alignment with Division goals.
• Provide technical guidance, training, and quality assurance oversight.
• Coordinate records support with Payroll, HCTM Divisions, State Department, and external stakeholders.
• Escalate complex cases, compliance risks, and systemic issues to Division leadership.
• Track team performance and recommend improvements to ensure operational excellence.

Strategic and Policy Support (10%)

• Serve as the technical authority on personnel records matters in the absence of the Division Chief.
• Advise on development and implementation of policy, regulatory interpretation, and procedural guidance.
• Represent HCTM Records at internal working groups or interagency meetings when needed.
• Conduct briefings or prepare communications on records programs and trends.

Other Duties: Performs other duties as assigned, consistent with the role and grade level.

• Bachelor’s degree from an accredited college or university in human resources, information management, public administration, or a related field. Advanced degree preferred.
• Minimum of 5 years of progressively responsible experience in federal records and information management, including at least 2 years in a team lead or supervisory capacity.
• Demonstrated experience in interpreting and applying federal personnel records regulations, with a deep understanding of compliance requirements.
• Proven ability to lead cross-functional teams, manage projects, and mentor staff.
• Experience working with HR systems such as eOPF, HR Connect, and ServiceNow.
• Strong attention to detail, analytical thinking, and problem-solving capabilities.
• Excellent interpersonal skills and ability to work collaboratively across diverse teams and levels of leadership.
• U.S. citizenship and ability to obtain and maintain a Public Trust clearance.

Skills required:

• Mastery of federal and agency-specific records regulations (OPM, NARA, Privacy Act, FOIA).
• Advanced knowledge of personnel recordkeeping systems and automated HR platforms (e.g., eOPF, HR Connect, ServiceNow).
• Skill in supervising and mentoring staff, leading audits, and overseeing quality assurance.
• Strong organizational, research, and analytical skills to evaluate and improve programs.
• Excellent oral and written communication abilities, including delivering presentations and training.
• Ability to manage competing priorities, meet deadlines, and implement process improvements.

Clearance:

• Must be willing to get and maintain a Public Trust Clearance

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].