Business Development Representative - job 1 of 3

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks. 

Key Responsibilities: 

• Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools 

• Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling

• Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC 

• Manage inbound leads from different sources, qualifying in and out for sales 

• Create qualified opportunities for the sales organization

• Develop a strong relationship with Account Executives

• Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects 

• Utilize the CRM to accurately record all interactions and activities 

• Meet and exceed quarterly quota targets 

Location: 

This is an onsite role (5x/week) from our Boston, MA office location

• 1-2 years experience in business development, sales, or related role 

• Experience researching, cold-calling, and qualifying accounts 

• Ability to work in a fast-paced environment

• Excellent communication and interpersonal skills

• Strong-problem solving and objection handling abilities 

• Experience facilitating qualifying conversations with prospects 

• Self-motivated and target-driven with a passion for achieving results

• Knowledge of CRM software 

Compensation Package

$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.