Senior Manager, Sales Strategy & Operations, Tour Operations
About Fora
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 130+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.
We're proud of the recognition we've received, including:
- LinkedIn’s Top Startups List 2024
- Fast Company’s Most Innovative Companies 2025 and 2023
- Built In 2025 Best Places to Work
- And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
The Tour Operations team is one of Fora’s highest-visibility, fastest-growing verticals, partnering with Fora Advisors to design and book travel to some of the world’s most sought-after destinations. We’re reimagining how travel is sold and supported — combining the high-touch service of a destination specialist with the scale and technology of a modern platform.
We’re looking for a Senior Manager, Sales Strategy & Operations to optimize, manage, and scale our deal pipeline for Fora’s Tour Operations brands, starting with Ichigo — our Japan-focused tour operator. You’ll act as the connective tissue between sales execution and operational excellence, owning the end-to-end deal process: forecasting, reporting, SLAs, workflow optimization, and performance management.
This is a high-impact role on one of Fora’s top strategic priorities, where you’ll shape how revenue is delivered and see the results of your work in real time.
As the first hire dedicated exclusively to sales strategy and operations, you’ll be laying the foundation for a scalable sales engine. This role is perfect for someone energized by operational excellence, motivated by metrics, and excited to help build something new.
Key Responsibilities
Sales Operations & Forecasting
- Manage the sales pipeline and forecasting for our Tour Operations brands; ensuring full visibility into deal status and conversion metrics.
- Identify, scope, and deliver on strategic projects to improve deal conversion and pipeline efficiency.
- Support Tour Operations’ strategic operating rhythm, including managing GMV OKRs and driving annual/quarterly forecasting and planning.
Process, Enablement & Efficiency
- Define, implement, and enforce SLAs across the team to ensure consistent responsiveness and delivery.
- Build scalable workflows between onshore and offshore teams to improve productivity and accountability.
- Design training, playbooks, and materials that make sales faster, sharper, and more consistent.
- Enable the Bookings team with dashboards, reports, and insights to drive performance.
- Act as the HubSpot owner for Tour Operations — ensuring the system reflects accurate data, supports deal visibility, and evolves with business needs.
Leadership & Collaboration
- Lead through influence across a cross-functional team (sales, ops, finance, product support).
- Coach and motivate team members to meet or exceed targets.
- Step in as a player-coach to join advisor calls and assist in closing deals when necessary.
Requirements
- 5–8 years of experience in Sales Operations, Revenue Operations, or Sales Management, ideally in a fast-growing environment.
- Proven track record of managing and optimizing pipelines, enforcing SLAs, and delivering actionable reporting.
- Experience with CRM tools like HubSpot.
- Strong analytical background: skilled in process design, data analysis, reporting and forecasting.
- Exceptional communication and executive presence; able to switch seamlessly between operational oversight and advisor-facing conversations.
- Highly organized and detail-oriented, with excellent pipeline management and follow-through.
- Self-starter who is eager to learn, adaptable in fast-paced environments, and motivated by operational excellence.
- Based in NYC or willing to relocate
Strongly Preferred
- Experience managing or supporting a sales team preferred but not required
Compensation
Compensation for this role varies based on experience, with an indicative range of $100K–$140K base salary + bonus + equity. Final compensation will depend on the level at which the candidate is hired, as we are considering multiple levels for this role.
Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
--
WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead Fora’s traveler-facing editorial strategy and execution, building signature franchises, managing contributors, and using data and AI to scale high-quality storytelling that grows readership and traveler demand.
Kick-start your management career this summer as a Sales Management Trainee Intern with Enterprise in Longview, gaining practical leadership, customer service, and fleet management experience.
Experienced technical sales professional needed to support Dell's outside sales organization by delivering product expertise, solution guidance, and relationship-driven selling across Georgia (remote).
ZoomInfo is seeking a results-driven SMB New Business Account Executive to rapidly acquire and close SMB clients through high-velocity prospecting, demos, and negotiation in a hybrid Vancouver, WA role.
Lead and scale a high-performing sales team at ServiceNow to drive new business and expand Asset Management & Planning revenue through strategic territory planning, C-level engagement, and strong partner collaboration.
Samsara seeks a technically strong Sales Engineer to support mid-market Public Sector fleets by delivering pre-sales technical expertise, demos, installations guidance, and API-driven integration solutions.
Experienced Account Executive wanted to manage and grow client portfolios for a prominent insurance brokerage, requiring active insurance license(s) and strong account management skills.
Lead territory growth across central Georgia for a market-leading windows manufacturer by driving account development, forecasting, and customer relationships.
Experienced arborist-sales professional needed to manage and grow a Northern New Jersey territory, delivering plant health diagnostics, proposals, and account management for residential and commercial clients.
Lead strategic enterprise partnerships and drive system-wide adoption of the Karius Test across health systems and IDNs as the Director, Health Systems on the East Coast.
Field-based Territory Sales Manager needed to drive distributor and retail sales for Celsius in the Houston market, combining hands-on customer engagement with strong business acumen.
Lead and energize a sales team while delivering high-impact podium presentations that educate prospects on points-based vacation ownership and drive sales for VI Resorts by Westgate.
Okta seeks a seasoned Regional Sales Manager to grow SLED revenue in New York by closing mid-market deals, expanding install-base accounts, and partnering with strategic ISV and channel partners.
Thomson Reuters seeks an experienced Account Executive to drive enterprise sales of AI-enabled legal and professional software to large corporate customers from its New York presence.
Fora is a team of entrepreneurs and technologists building travel advisors, creators, and enthusiasts at the center. Its mission is to empower 100,000 travel entrepreneurs, and Fora is doing it by curating the most incredible experiences for trave...
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
