Fast Facts

The Director of Customer Success for Enterprise Accounts will lead a national team focused on high-value customer partnerships at Edmentum, driving retention and growth strategies while managing complex enterprise-level relationships.

Responsibilities: Oversee the Customer Success organization for enterprise accounts, develop success strategies, manage retention metrics, establish playbooks, and enhance customer collaboration across departments.

Skills: 10+ years in Customer Success with leadership experience, expertise in strategic account management, strong communication skills, and proficiency in customer lifecycle management.

Qualifications: Proven experience in EdTech or education, analytical and organizational skills, and a passion for innovation and educational equity.

Location: Location is United States; travel required up to 20-30% nationally.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $200,000.

What You’ll Do

As the Director of Customer Success – Enterprise Accounts, you will lead the national Customer Success organization serving Edmentum’s most strategic and high-value customers. You will oversee individual contributors, guiding a high-performing team responsible for retention, growth, and customer advocacy across complex, enterprise-level partnerships.

This role will set the national vision for Enterprise account success, build scalable frameworks for engagement, and ensure best-in-class outcomes for our customers and for Edmentum’s long-term growth.

In this role you will:

• Lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting Edmentum’s top-tier strategic accounts.
• Develop and execute a national customer success strategy aligned with organizational revenue, retention, and expansion goals.
• Own performance metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores across strategic accounts.
• Serve as Leadership sponsor for Edmentum’s most complex customer relationships, partnering with C-level education leaders and state agencies to ensure long-term success.
• Establish and refine playbooks for strategic account management, renewal forecasting, and growth planning.
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations to drive customer value and accelerate expansion opportunities.
• Leverage data and insights to guide strategic decisions, track adoption trends, and proactively address risk across the customer lifecycle.
• Represent Customer Success in company-wide strategic planning and executive business reviews.
• Foster and coach individual contributors, promoting accountability, inclusion, and professional development across a distributed team.
• Champion operational excellence, ensuring consistency in delivery, process optimization, and use of customer success technology platforms.
• Partner with Product leadership to advocate for the voice of the customer in roadmap decisions and new product introductions.
• Contribute to executive-level thought leadership, helping to shape the future of Edmentum’s customer engagement model.

Who You Are

• 10+ years of experience in Customer Success, Account Management, or a related field, with proven leadership experience
• 5+ years of experience in EdTech or Education
• Demonstrated expertise in strategic account management and long-term enterprise customer partnerships.
• Deep understanding of customer lifecycle management, renewal and expansion strategy, and value realization frameworks.
• Strong business acumen and ability to translate strategy into measurable outcomes.
• Exceptional executive communication and relationship-building skills.
• Ability to lead through influence and manage change in a dynamic, high-growth environment.
• Strong analytical, operational, and organizational skills.
• Ability to travel up to 20-30% nationally.
• Passion for Edmentum’s mission and a commitment to innovation and educational equity.

Job Application Deadline: December 1, 2025