Office Administrator

On behalf of our client, Romolo Chocolates, located in Erie, Pennsylvania, Decision Associates is seeking dedicated and experienced applicants for the position of Office Administrator.   Established in 1994 and renowned for their chocolate shop, gift shop, and café, Romolo Chocolates takes pride in crafting high-quality chocolates, confections, and desserts, while providing personalized service to the community. Romolo Chocolates’ commitment to excellence extends to its team of 59 employees.  One of the company’s core values – Giving – is reflected in its support of staff and commitment to the community.

The Office Administrator plays a vital role in the smooth and efficient operation of Romolo Chocolates. This individual oversees office functions and supports retail operations.  The role also serves as the primary contact for Human Resources and key administrative functions, including timecard review, benefit tracking, hiring, customer service, inventory, invoicing, and reporting. 

Romolo Chocolates is seeking a proactive, detail-oriented employee who excels in a fast-paced environment by offering solution-focused support, while contributing to a positive workplace culture.

This full-time, on-site position is based at the company’s manufacturing and retail facility in Erie, Pennsylvania. Candidates not currently residing within commuting distance must be willing to relocate.

Key Responsibilities

• Lead recruitment, hiring, and onboarding for new team members
• Actively participate on the Culture Team, including facilitating onboarding culture training
• Manage day-to-day HR functions (employee records, benefits, time-off tracking, scheduling support)
• Maintain customer relations, to include communications via the website, phone, and wholesale accounts
• Manage invoicing and generate reports for wholesale and corporate accounts
• Oversee and maintain an efficient Point of Sale (POS) system
• Collaborate with warehouse staff to conduct and reconcile inventory
• Ensure a clean, organized, and professional office environment
• Perform other duties, as needed, to support leadership and team success

• Bachelor’s degree or equivalent experience (Business or Communications preferred)
• Minimum 7 years of office experience
• Exceptional verbal and written communication skills
• Strong organizational and problem-solving skills
• Self-motivated, adaptable, and able to multitask in a dynamic setting
• High attention to detail and accuracy
• Proficient with Microsoft Office (Excel, Word, Access), email, and database systems
• Demonstrated reliability, professionalism, and commitment to team values

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Simple IRA with company contributions