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Contract Deal Desk Analyst

Customer.io is a SaaS platform used by thousands of companies to send email, push, in-app messages, and SMS driven by behavioral data. They are seeking a Deal Desk Analyst (contract) to support Sales, Customer Success, Finance, RevOps, and Legal by reviewing and executing deals, maintaining quote-to-cash accuracy, and improving deal processes to drive predictable revenue growth.

Skills

  • 2–4 years in Deal Desk, Sales Operations, or Revenue Operations (SaaS preferred)
  • Strong understanding of deal structures, pricing models, and contract management
  • Proficiency with Salesforce (required) and CPQ tools (DealHub)
  • Analytical skills for pricing/discount analysis and process improvement
  • Clear communication and cross-functional collaboration skills
  • Ability to manage multiple priorities with attention to detail

Responsibilities

  • Review, structure, and approve deals to ensure alignment with pricing, discount policies, and commercial terms
  • Partner with Sales and Customer Success on non-standard deal requests and approval pathways
  • Collaborate with Finance and Legal to ensure contract compliance and smooth execution
  • Maintain and optimize the quote-to-cash process and identify bottlenecks for improvement
  • Manage and track deal submissions in Salesforce and associated systems with strong data hygiene
  • Support revenue forecasting and reporting through consistent documentation and data accuracy
  • Work with RevOps to maintain pricing and approval workflows in systems (CPQ)
  • Provide extended Sales support during month/quarter close and surface deal trend insights

Education

  • High school diploma or equivalent required
  • Bachelor's degree or equivalent experience preferred

Benefits

  • Competitive contract compensation ($40/hr)
  • Remote-first role with US EST core hours
  • Opportunity to work cross-functionally across Sales, Finance, Legal, and RevOps
  • Contract role (~6 months) with potential extension based on needs and performance
  • Inclusive, collaborative company culture committed to equitable hiring practices
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$83200 / YEARLY (est.)
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$83200K
$83200K

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Customer.io is a Customer Engagement Platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Customer.io is a globally distributed, remote-first company w...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$83,200/yr - $83,200/yr
EMPLOYMENT TYPE
Contract, remote
DATE POSTED
October 18, 2025
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