Account Manager

Cube is on a mission to help every company hit their numbers.

The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is a cloud-based FP&A platform that helps companies hit their numbers without sacrificing their spreadsheets.

Cube is backed by top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to growth. We’re guided by our company values to stay Nimble, keep our approach focused and Simple, create Joyful moments for ourselves and our customers, remember that we’re all Human, and be as Impactful as we can! As we enter our next phase of growth, we believe having the right Cubers on our team will be the reason we win.

Note: This position requires working onsite at our New York office Tuesday through Thursday.

About the role:

As the Account Manager, you'll play a critical role in driving customer success and business growth. You’ll be the face of our company for a portfolio of customers, working closely with finance and planning teams to understand their needs and ensuring they get the most out of our product.

Your mission is to cultivate and strengthen customer relationships, leading efforts to both expand contracts and secure renewals. You’ll identify growth opportunities within your accounts, acting as a trusted advisor, guiding customers through their financial transformation journeys using our cutting-edge FP&A solutions.

Our emphasis is on your ability to excel in the areas listed below and your appetite for continuous growth & improvement.

You could be a great fit if:

• Customer success & relationship management excites you! You’ll build long-lasting relationships with key decision-makers and stakeholders, ensuring they achieve maximum value from our platform.

• Retention & renewals are what you are great at! Lead the renewal process, anticipating challenges and proactively addressing concerns to maintain high retention rates.

• You have sales experience! Identify upsell opportunities, crafting tailored solutions that align with the evolving needs of your customers.

• You are solutions-oriented! Become a product expert, providing guidance on best practices, new features, and ensuring your customers are leveraging the full potential of the software.

• Collaboration is your strong suite! Work closely with internal teams (Sales, Customer Success, Product) to align customer needs with company capabilities, ensuring a seamless customer experience.

• You are data-driven! Use customer data and analytics to inform strategies, identify risks, and unlock growth potential.

Bonus skills:

• Proven track record of managing customer relationships in a SaaS environment, with a focus on renewals and growth.

• Strong understanding of FP&A tools and how they drive value for finance teams.

• Excellent communication and negotiation skills, with a proactive and solution-oriented approach.

• Experience working in a fast-paced startup environment and ability to adapt quickly to change.

• Passion for helping customers succeed and achieve their financial goals.

The base salary range for this role is: $90,000-$100,000.

The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the United States. Immigration sponsorship is not available at this time.

Benefits

• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.

• We have a number of "Focus Fridays" built in throughout the year when everyone at Cube can use the day to catch up on a project, take a customer call/demo, or recharge at home or in your community.

• We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company. 

• We provide 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options plus free memberships to OneMedical, Teladoc, and Talkspace.

• We give up to 12 weeks of paid parental leave for primary caregivers.

• We offer each Cuber a quarterly learning budget to spend on books, classes, or events that support your development

• You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!

• You’ll work for a company that our customers are truly excited about!

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