Enterprise Partner Success Manager

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing Foundational Partner and VIP customers.  Specifically, focusing on the optimization of our platform, product/feature add-ons, and improved customer processes.

Job Duties

• In partnership with the Enterprise Account Managers, own the day-to-day aspects of the portfolio, focusing on successful product implementation, project execution, affiliate adoption, support escalation & performance management.
• Work between Enterprise Customers & Enterprise Account Managers to execute on a success plan that establishes critical goals and key performance indicators
• Collaborate with Product stakeholders to facilitate the Enterprise Feature Request & prioritization process
• Work closely with the Customer Support team to resolve client issues and concerns in a timely and effective manner
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Foster a team atmosphere - support your teammates and share lessons learned 
• Maintain accurate daily record of account activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Improve customer processes and optimization of our platform
• Assist Account Managers to drive growth of platform use
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team

Basic Qualifications

• Willingness to travel on a semi-regular basis to engage with partners & customers
• Excellent written and verbal communication skills
• Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
• Proven ability to learn new products and technologies
• Strong work ethic to effectively manage your time & prioritize projects
• Demonstrated multi-tasking abilities with consistent and timely follow-through

Desired Qualifications

• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Strong sense of curiosity and innate ability to solve complex problems
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no “paved path”
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player
• Strong knowledge of the sports landscape and sport specific to this role

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.
• Travel:  Must have the ability to travel domestically for business purposes including meetings, trainings, and team events. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

We are accepting applications for this position on an ongoing basis

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.