Head of Client Services
Skills
- Client and media (influencer) management expertise
- Team leadership and coaching
- Strong communication and relationship-building skills
- Strategic planning and execution
- Knowledge of social media platforms and influencer marketing trends
- Problem-solving and entrepreneurial mindset
Responsibilities
- Lead a team of 12 Strategic Account Managers and Program Managers, including 2 direct reports
- Oversee hiring, employee evaluations, growth, and minor HR functions
- Coach team members to deliver best-in-class client results and meet business KPIs
- Manage client experience to exceed expectations and foster long-term partnerships
- Lead strategic channel planning in partnership with creative, brand success, sales, and media teams
- Build strong relationships with senior stakeholders demonstrating industry knowledge
- Monitor campaign performance and KPIs to assess strategy effectiveness
- Stay updated on industry trends and share insights with the team
- Collaborate internally to optimize revenue opportunities with clients
Education
- Bachelor's degree required
- MBA preferred
Benefits
- Career development and growth opportunities
- Collaborative and innovative work culture
- Hybrid work model with onsite presence in San Francisco 3x a week
- Inclusive and diverse work environment
Average salary estimate
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