Account Manager

Description

Join UpSwell Marketing – A Best & Brightest Company to Work For (4 years running) and an Inc. 5000 Fastest-Growing Company! At UpSwell Marketing, we help businesses grow through data-driven direct mail and digital marketing strategies. With a passionate team, a collaborative culture, and a commitment to innovation, we provide targeted marketing solutions that drive measurable results for our clients.

We’re proud to be recognized as one of the Best & Brightest Companies to Work For in the Nation for four consecutive years and ranked among the Inc. 5000 Fastest-Growing Companies.

About the Role: We are looking for a driven and detail-oriented Account Manager to support our growing portfolio of large clients. This is an excellent opportunity for someone early in their career who is eager to learn, grow, and develop account management skills in a fast-paced marketing environment. The ideal candidate is organized, professional, and motivated to provide top-notch service while learning the ins and outs of campaign management, client relationships, and marketing strategy.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Proactively manage a designated portion of the book of business, focusing on nurturing existing client relationships. 
• Establish monthly planning meetings with the team to review the overall book of business and to prioritize outreach.
  • Ensure that 2/3 of the book of business are contacted and managed monthly 
• Participate in daily stand-up with team to discuss account statuses, identify issues, and priorities.
• Discuss concerns, identify bottlenecks, and adjust priorities to meet client needs effectively.
• Preparation for Client Interactions by reviewing
  • Recent campaign performance
  • Current program (frequency, volume, channels)
  • Additional program enhancements to suggest (commentary or via email)
• Contact existing client to solicit next orders
• Process Order
• Finalize Route selections
• If the Pod lacks support team member, assume additional support responsibilities for the accounts. 
• Administrative Responsibilities
  • Non-standard penetration reports
  • Suppression list uploads
  • Design request
  • Tracking number provision
  • Non-standard Match-back analysis outside of ROI Tool

Requirements

• 2-4 years in account management, client success, or a related field.
• Proven ability to manage a book of business valued at $300K or oversee a team book exceeding $500K per month.
• Moderate proficiency with UpSwell tools and relevant software.
• Strong communication skills and a desire to grow in a client-facing role.
• Excellent organization, follow-through, and attention to detail.
• Ability to learn quickly and adapt in a fast-paced, team-oriented environment.
• Experience with Microsoft Office; Salesforce or other CRM tools a plus.
• A positive attitude and willingness to take initiative.

Location: Marietta, GA (Hybrid after initial successful 30 days in office)

UpSwell is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.