Agency Account Manager

Description

About Us 

Duarte is a communication agency that helps leaders and brands move people through powerful presentations and visual storytelling. We specialize in crafting high-impact narratives and communication strategies that inspire audiences and drive change. Our team is passionate about design, strategy, and helping clients communicate with clarity, empathy, and purpose.

 At Duarte, we foster a culture of empathy, creativity, and continuous learning. We value diverse perspectives and encourage team members to bring their whole selves to work. Our collaborative environment supports professional growth, meaningful client impact, and a shared commitment to excellence in communication. 

The Role

The Account Manager is responsible for supporting the successful delivery of client engagements, with a focus on presentation development and communication strategy. This role works closely with the Client Services Director, Project Managers, Designers, Content Developers, and Strategists to ensure projects are delivered on time, within scope, and aligned with client expectations.  Account Managers are empowered to lead client communication and project execution while working under the guidance of the Client Services Director.
 

The ideal candidate has 4–6 years of experience in account management, preferably within a creative agency environment. They bring strong project management skills and a deep interest in building and maintaining client relationships. This individual is motivated by helping clients succeed and thrives in a collaborative, fast-paced setting where communication is at the core of the work.

Growth & Development

We invest in our team’s development through mentorship, training programs, and opportunities to work on high-profile client engagements. You’ll gain exposure to executive communication strategy, presentation design, and cross-functional collaboration that will elevate your career in client services and creative agency work. While specific roles may evolve, we support growth for individuals with a proactive mindset and a desire to expand their impact.

Benefits

Duarte offers a flexible, customized approach to benefits that supports your total wellbeing:

• 100% employer-covered medical, dental, and vision for employees
• 100 monthly wellness stipend via PerkUp
• Generous vacation accrual, flexible sick time, and 7 standard + 3 customizable holidays
• “A Day for Me” – an extra day off annually to recharge
• 401(k) with up to 4% employer match and access to financial coaching
• Ergonomic support, mental health first aid training, and an Employee Assistance Program
• Work-from-home stipends and a fully remote work environment

Requirements

Creative Project Execution

• Manage the development and delivery of presentation and communication assets
• Ensure all work aligns with client goals, brand standards, and quality expectations
• Maintain project timelines, budgets, and production schedules
• Coordinate feedback and revisions between clients and internal teams
• Maintain a working knowledge of client industries and communication challenges to support project relevance and impact
• Collaborate with senior account leaders to identify opportunities for account expansion and contribute to growth initiatives
• Help ensure internal teams are aligned with client expectations and project goals through clear communication and coordination

 
Client Communication & Support 

• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication
• Lead client meetings, document next steps, and ensure follow-through on action items
• Translate client needs into clear, actionable briefs for internal teams
• Build trust with clients and identify opportunities to deepen the relationship
• Support strategic conversations by helping clients frame their communication challenges and aligning project goals with broader business objectives

Team Collaboration

• Work with Project Managers to monitor project progress and proactively address risks or issues
• Support creative leads with scheduling, resource coordination, and production logistics
• Contribute to a collaborative and positive team culture
• Identify and escalate project risks or issues early, collaborating with project managers and account leads to resolve them effectively

Operational Support

• Assist with Statements of Work (SOWs), proposals, and onboarding documentation
• Track project metrics and support post-project evaluations
• Participate in process improvement initiatives and support agency operations
• Support administrative tracking of project milestones and documentation to ensure visibility and accountability

Performance Measurement

• Achievement of billability targets
• Delivery of high-quality work that meets deadlines and client expectations
• Strength of client relationships and feedback
• Effective collaboration with internal teams
• Contributions to operational efficiency and continuous improvement

Qualifications

• 4–6 years of experience in account management, preferably within a creative or communication-focused agency
• Strong project management skills and attention to detail
• Excellent verbal and written communication abilities
• Ability to work cross-functionally and manage multiple priorities
• Comfortable navigating ambiguity and solving problems proactively
• Experience with SuiteProjects Pro by NetSuite or other project management software
• Bonus: Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences

 Language Skills 

Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision. 

Compensation Philosophy

Employees new to Duarte typically come in at the start of the pay range. Duarte focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that includes monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for employees).

The intro national average base pay range for this role is:  $83,191--$97,750 annually.