Account Manager Support (Employee Benefits)

Overview:

GBS Benefits, Inc. is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. Located in Las Vegas, GBS Benefits has created a culture of respect, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

The Account Manager Support position will deliver extraordinary customer experiences while driving new client acclimation and long-term relationships. This individual is required to execute and deliver on all monthly, quarterly and annual departmental goals and objectives as outlined by their manager.

The successful Account Manager Support position provides oversight and customer support for new small business clients and associated client business. Other duties include:

· A tenacious drive to grow your knowledge and advance our business and your career.

· Must be able to thrive in a fast-paced environment. Must model team commitment by meeting deadlines and being cooperative, collaborative and flexible.

· Assist Broker/Account Manager with presentation of new business/renewal proposals via Excel spreadsheet and other methods for their clients

· Ability to use critical thinking skills to achieve objectives

· Provide best options available to each individual client/company

Essential Duties and Responsibilities:

We are seeking a professional and positive individual with strong written and verbal communication skills. The nature of this team requires a high level of energy and the ability to balance conflicting deadlines and to work under pressure. Other essential requirements and responsibilities include:

· Gather, organize, and maintain all client employee data to ensure records are current and up-to-date

· Understands and utilizes various software systems or has the ability to learn new software systems quickly to track prospect and existing client activity; add vital notes as needed

· Work with account managers to administer compliance documents to clients; update client information in systems, create benefit guides and perform other client needs as they arise.

· Work with carriers to manage enrollments, terminations and other client needs

· Follow processes and procedures for onboarding new clients and renewing of existing clients

· Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership

· Report status of clients to Account Manager and Supervisor

· Resolve discrepancies in the system and use critical thinking skills to overcome objectives

· Follow processes and procedures regarding the online system in a timely and accurate manner

· Other duties as prescribed by the Manager

Skills and Knowledge:

· Experience with a PC and proficiency in MS Office is required with a high proficiency in Microsoft Office (Word, Excel, Outlook).

· Expert ability to work under demanding time constraints and expectations.

Performance Expectations:

· Attend ongoing department meetings and additional trainings as needed

· Must display respect in the workplace and exhibit the ability to get along with others

· The ability to have fun while working.

· Approximately 40 hours a week – typically an 8am to 5pm schedule

· Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities through excellent time management

· Demonstrates a commitment to GBS Benefits policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

* Working Conditions / Essential Functions:

This position enjoys the benefits and climate control of an office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.

Physical demands include the ability to lift and move objects (typically 0 - 10 lbs), visually monitor information/data on a computer screen,

This job description is not designed to cover every scenario or an all-inclusive list of activities, duties, or responsibilities that are required of the employee. Other assigned duties may be added or expected from the company.

The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

Required experience:

· MS Office (Word Excel Outlook): 1 year

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