Vice President, Client Service II

Vice President, Client Service II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Service II to join our Archer team. This role is located in Berwyn, PA and Pittsburgh, PA – Hybrid.

In this role, you’ll make an impact in the following ways:

• Manage customer needs, business drivers and service requirements
• Develop strong relationships with client ‘Economic buyer’
• Manage client master agreements and list of services
• Act as Subject Matter Expert (SME) for Archer product offering, articulate best practices and make business process recommendations
• Drive regular client meetings/calls with project updates, ongoing status, and platform updates
• Coordinate new business development efforts, accelerate revenue
• Act as a mentor for less tenured staff – coordinate training sessions, as required

To be successful in this role, we’re seeking the following:

• BA/BS in Accounting, Finance, or related field preferred or the equivalent combination of education and experience is required
• Prior experience working as key contact to deliver small projects successfully
• 7 - 10 years of experience in a related financial services role(s)
• Exceptional client service, advocacy, problem-solving and relationship development skills
• Expertise in coordinating across multi-functional teams
• Excellent verbal and written communication skills
• Adapt at prioritization of multiple tasks
• Outstanding organizational and follow up skills are a must
• Motivated to work effectively among a team of professionals and operate with minimal oversight, when the situations require
• Expected travel approximately 10-20%

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.