Senior Operations Manager, RCM Strategic Launch (Patient Eligibility)

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

Join Commure + Athelas as a Senior Operations Manager and become part of the driving force behind the success of our Revenue Cycle Management (RCM) product line, on the Patient Eligibility team. In this high-impact, high-visibility role, you’ll take end-to-end ownership of strategic customer implementations, from eligibility setup through post-launch optimization. You’ll work cross-functionally with teams across Product, Engineering, Sales, and Operations, and play a critical role in delivering seamless, scalable solutions to our most important customers.

This is an opportunity for a proactive operator to solve meaningful business challenges at scale, influence product development, and grow rapidly in scope and responsibility within a hyper-growth environment.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Lead the implementation and launch of Patient Eligibility workflows for our most strategic accounts, ensuring flawless execution and high client satisfaction.

• Serve as the primary point of contact for eligibility onboarding, proactively identifying and resolving roadblocks before they impact timelines.

• Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs.

• Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements.

• Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions.

• Build scalable systems and repeatable processes to support a rapidly growing customer base.

• Act as a thought partner across the business, identifying emerging operational challenges and creating data-driven solutions.

• Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders.

What You Have

• 5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company.

• Strong analytical and problem-solving skills, with proficiency in SQL and Excel.

  (A basic SQL assessment will be part of the interview process.)

• Proven ability to lead complex, cross-functional projects from inception to completion.

• Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership.

• Excellent communication skills and a track record of success working with external clients.

• Ability to build and scale internal processes that drive efficiency and quality.

• Comfort operating autonomously in fast-paced, ambiguous environments.

• Strong project management acumen and an eye for detail.

• Experience using tools like Retool, G Suite, and other internal ops platforms.

• Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.