Operations Manager - job 1 of 2

About Stepful:

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.

In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:

Care first: We do whatever it takes for our students to succeed.

Learn quickly: We test, learn with data, and iterate.

Build together: We win when we rely on each other.

Own it: We show up, take initiative, and show pride.

The opportunity:

As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs. 

This role reports directly into our Head of Student Operations.

What you'll do:

• Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
• Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
• Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
• Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
• Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
• Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.

What you'll bring:

• You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
• You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
• You can own both strategy & execution
• You can motivate a team to support a large number of students
• You are willing to do whatever it takes to get the job done successfully
• You aren’t afraid to get your hands dirty
• You learn quickly through experimentation
• You thrive in a fast-paced, ambiguous environment

Bonus points if:

• You have an MBA
• You worked at a startup
• You have taught or coordinated online courses at scale
• You worked in healthcare

Interview Process:

• Step 1: Introductory call with Talent Acquisition team member
• Step 2: Take-home assignment
• Step 3: Virtual panel interview
• Step 4: On-site panel interview in NYC

Benefits and Compensation:

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Open vacation policy, including:
• Guidance of 15 days PTO annually
• Stepful closed the last week of December
• 15 work-from-anywhere days
• 10 public holidays observed for 2025

The target base salary range for this opportunity is $120,000 - $160,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.