Pre-Sales Engineer

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Position Overview

The Pre-Sales Solutions Engineer plays a vital role in bridging the gap between customer needs and the technical capabilities of our product and service offerings. Working closely with sales teams, this role designs tailored solutions, articulates business and technical value, and helps accelerate the sales cycle by building client confidence. The Pre-Sales Solutions Engineer engages directly with prospective clients, translating requirements into actionable solutions and ensuring a seamless transition from sales to implementation.

• Client Engagement
• Participate in discovery calls and meetings to gather client requirements and understand business objectives.
• Identify customer pain points, goals, and technical environments.
• Build strong technical relationships with prospective clients to foster trust and credibility.
• Solution Design
• Translate customer requirements into functional and technical solutions.
• Collaborate with product and engineering teams to ensure feasibility and alignment.
• Develop solution architectures, integration plans, and high-level designs that meet customer needs.
• Demonstrations & Presentations
• Prepare and deliver product demonstrations customized to client use cases.
• Present technical solutions to both technical and non-technical stakeholders.
• Lead technical workshops, webinars, and proof-of-concept (PoC) sessions.
• Support client lab setup and management.
• Sales Support
• Partner with sales representatives to create compelling value propositions and win strategies.
• Assist with RFP/RFI responses and technical proposal writing.
• Support pricing discussions, scope definition, and effort estimation.
• Documentation & Handover
• Document customer requirements, solution designs, and integration plans clearly and accurately.
• Provide thorough technical documentation and ensure a smooth handover to post-sales teams.
• Product & Industry Knowledge
• Stay current on product portfolio, emerging technologies, and industry trends.
• Gather and relay client feedback to product and engineering teams to drive continuous improvement

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 3+ years of experience in a Pre-Sales, Solutions Engineering, Sales Engineering, or technical consulting role.
• Familiarity with the sales process and customer engagement lifecycle.
• Relevant certifications (e.g., AWS, Azure, Salesforce, Cisco) are a plus.

• Strong technical background in relevant technologies (cloud, SaaS, software, networking).
• Excellent verbal, written, and presentation skills with the ability to engage technical and business audiences.
• Solution-oriented mindset with proven problem-solving abilities.
• Ability to translate business requirements into scalable, technical solutions.
• Experience working directly with customers in a consultative capacity.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.