Customer Success Manager
Skills
- Enterprise SaaS account management and customer success experience
- Executive-level communication and presentation skills
- Strong stakeholder management and cross-functional influence
- Proven track record managing renewals and driving expansion
- Excellent documentation and CRM discipline
- Ability to operate in a fluid environment with limited processes
Responsibilities
- Manage end-to-end customer lifecycle from implementation/launch through renewal and expansion for a portfolio of 30+ customers
- Conduct regular 1:1s with key stakeholders and quarterly Executive Business Reviews
- Ensure all customer interactions are recorded, follow-ups scheduled, and documentation is maintained
- Proactively identify and resolve customer issues, escalating to Services, Support, Product as needed
- Build broad, deep relationships across customer organizations to drive loyalty and referenceability
- Develop and present compelling recommendations and proposals for add-on business
- Collaborate closely with cross-functional teams (Support, Product, Services, Sales) to deliver customer value
Education
- Bachelor's degree preferred or equivalent professional experience
- Relevant certifications in customer success, account management, or product/platform a plus
Benefits
- Competitive base salary plus bonus potential
- Healthcare, dental, and vision coverage
- Flexible PTO and paid parental leave
- 401(k) match, FSA and HSA options
- Employee assistance program
- Accelerated title and salary growth potential
- Supportive, energetic company culture
Average salary estimate
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